Our age is a powered age that is fueled by both renewable and non-renewable energy mix. Energy is not only the requirement of industry but our homes also need it as many of our home appliances require electric power. For addressing our energy needs, many energy companies have popped up in every country.
SSE (Scottish and Southern Energy plc) is one such multinational energy company that operates across the UK besides Scotland. The company supplies both clean and non-renewable energy to millions of homes across the UK. In addition to its energy supply, the company also offers phone, broadband, and other home cover goods to its consumers. SSE has enabled its Brit consumers to manage their accounts virtually by paying bills, tracking their energy profile, and sending them their meter readings each month, etc. Besides these amazing products and services, any of their consumers can also get in touch with the supportive and professional customer support team if they are having any query or want to file a complaint.
Any of the company’s consumers irrespective of their physical location can connect with the customer support team via any of the following means.
- Via Phone
- Via Live Chat
How to Lodge a Complaint to SSE
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0345 600 2006. Pick up your phone and dial the given number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via Live Chat.
Via Live Chat
In case, you don’t want to submit your complaint by phone then you can alternatively lodge your complain via the Live Chat facility available on their website. You will find the option of live chat on the contact page, right above their phone number. For initiating a live chat, click the chat option and a new window will pop up where you have to enter the required details. Once you have provided the required information, just click the start chat button. And soon you will be connected with the professional advisor of the energy company.
Besides these two communication options, you can also seek help from their elaborate help section. In the help section, your every question will be answered. You have to enter your desired question only in the search bar of the help page on the website.
Wrapping it Up
Energy is the basic requirement of our age. SSE has not only fulfilled that need but also strives to facilitate its consumers by providing them multiple communication channels to connect with the company.