Sports Direct is one of the most renowned online sports stores in the UK. In fact, it is the largest UK sporting goods retailers in term of revenue. Besides UK, it has also business operations in other countries and regions of the world. The brand offers a range of products including sports clothing, footwear, training equipment, sports equipment, accessories, gym equipment, nutritional supplements, and much more.
Sports Direct has partnerships with top sports brands and sell their products via both its outlets and website. It also offers several delivery options for UK customers and therefore any Brit can shop online and can get the goods at their doorsteps at nominal charges. Product catalog of the brand is also frequently updated as per current sporting events in any part of the globe.
Besides its quality products and amazing delivery options, Sports Direct has a wonderful customer support team. You can also get in touch with the supportive and professional customer support team of the brand through its website. If you have any query or want to file a complaint against the company then you can readily do it. You can connect with the customer support team via any of the following means.
- Via Online Chat
- Via Email
- Via Ticket Submission
- Via Social Media Platforms
How to Lodge a Complaint to Sports Direct
You can complain via any of the above means but filing the complaint via online chat is easy as it is an instant means of lodging your complaint. For lodging, a complaint via online chat, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage where you can find the online chat option.
Click this option and soon you will be connected with one of the representatives of the support team. You can now lodge your complaint with the rep of the team.
If you want to connect them via email then you can also send them the email detailing your complaint. The email option is also present on the contact page adjacent to online chat option. For sending an email, you have to click the ‘send email’ tab and then choose your relevant query topic. After receiving your email, they will instantly get back to you.
Via Ticket Submission
Still, if you want to complain them via ticket submission then you can also send them a ticket detailing your complaint. The ticket option is present at the bottom of contact page. For submitting a complaint ticket, you have to click ‘submit ticket’ tab and a new form will open up where you have to enter your personal information and detailed complaint. After receiving your ticket, they will instantly get back to you.
Via Social Media Platforms
You can also resolve simple queries by chatting with support team via social media platforms. The company has official account on almost every major social media website. However, the support team will only respond via Twitter and Facebook accounts. Both of these accounts are provided at the contact page of the site. If you post your query via Twitter or Facebook then you will receive a reply within one hour.
Sports Direct has provided multiple means of communication to its British as well as international consumers for connecting with the company.