Specsavers Complaints

Complaint Emailhttps://www.specsavers.co.uk/news-and-information/customer-service/contact-us
Complaint Phone Number0345 2020 241
Online Complaint Formhttps://icomplaints.co.uk/submit-a-complaint
Head OfficeCustomer Care Manager, Specsavers Optical Group

Eyes are invaluable gift from heavens. And protecting our eyes is the only thing; we can do to show our gratitude for this priceless blessing. Fortunately, we have many eye clinics. Specsavers is one such optical clinic that operates in the UK, Nordic countries, Europe, Australia, and New Zealand.

The multinational chain offers a range of optical services like eye testing, OCT Scans, Eye care, contact lenses, optical glasses, and sun glasses. Besides, the chain also offers hearing services like hearing aids and hearing testings. Specsavers is the largest optical clinic in the UK with a market share of 42 percent. Specsavers has more than 2100 optical and audiology clinics across the UK.

Specsavers Complaints

Besides, the chain has also an impressive online presence as it maintains an interactive official website for facilitation of the Brit customers. If you are facing any difficulty regarding any of its services or products or simply want to show your dissatisfaction by registering a complaint against the multinational optical chain then you can readily do it through its website. You can connect with the customer support team via any of the following means.

  • Via Phone
  • Via Email
  • Via Post
  • Via Visiting the Clinic

How to Lodge a Complaint to Specsavers

You can complain via any of the above means but filing the complaint via phone is super easy as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number. Pick up your phone and dial the given number for initiating the complaint process.

Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Email

If you want to write about your complaint or query then you can write them a detailed complaint email. The email address is available on the contact page. Once they receive your complaint, a rep of the customer support team will contact you for addressing your complaint.

Via Post

Still, you can write them a complaint letter. Their postal address is available on the contact page. For your convenience, their postal address is following.

Customer Care Manager, Specsavers Optical Group

Via Visiting their Clinic

In addition to these contact options, you can also visit any of your nearest Specsavers Clinics for registering your complaint. Specsavers has more than 2100 clinics across the UK and you can locate your nearest clinic by using the website. Just visit your nearest clinic and talk to the clinic’s staff.

Besides these multiple communication channels, Specsavers also has presence on social media platforms like YouTube, Instagram, Twitter and Facebook. You can follow their official social media accounts for latest updates. Their official account addresses are provided on their website.

Wrapping it up

Specsavers has provided multiple communication channels to its customers via its website for reaching out the professional and competent customer service team of the largest optical clinic of the UK. For more information please visit the link

Submit Your Complaint

3 thoughts on “Specsavers Complaints”

  1. Extremely unhappy about the brusque service at your outlet in Sainsburys, Alder Road, Poole Very little instruction in their use, they perform poorly, either too high, too low or off. They amplify all sounds in a distorted fashion Despite promises there is no software provided and no online support has been given whatever. They actually WORSEN my hearing ability. I am disgusted by your service and demand the return of the £2000 I paid in good faith, I was recommended to you by a family member in East Anglia and she is appalled by my experience. It has taken me months to get around to this complaint as I feel I have been totally cheated and it has upset me greatly I have several health issues and I am unwell frequently. WHAT A DISGRACE THIS ALL IS!! I am a retired GP with 42 years service.

  2. I am really really upset now. I have been an Easycare customer for 16 years now using your Canterbury branch. The staff are great and customer service is brilliant.
    But last year when my Boston two pack cleaner and cleanser ran out your staff gave me an all in one solution called Easyvision which is completely rubbish and leaves my contact lens smeary, blurry and is not fit for purpose. I can’t even drive with my lens in now as they are too dangerous. I pay you a direct debit for a suitable service and you have stopped supplying that suitable service. My optician Sean has said it is a senior management issue so I need to complain to get my services restored. I was given one bottle of Easyvision until a solution was found but that bottle ran out and I didn’t get any solutions or call back at all. so before I start looking around for another provider and raising my very distressing concerns on Social Media will you please give me the Contact lens solutions you are contracted to provide me please. I am asking you for what you are under contract to supply to me.
    Up to now I have sent annual compliments into your store so I am really really really upset to have to write this complaint now!

  3. I had an eye test a few months ago and now my sight without glasses has detreated by at least 1 yard, I noticed as I can no longer see the listings clearly on the TV, I have to lean forward, This in 3 month of getting you READING GLASSES, What I realised was that the eye test was setting up for intermediate distance, and the reading glasses that I went in for are only estimated from that test, Also I have been informed by a customer of yours ,that I should have been looking at the dot in the centre of the view finder, NOT as I was tolled by your professional ( licensed optician ) to look at the red dot in the top left corner, This I dad, as I thought it was part of the eye check, This means that he, with intent, aimed to damage my sight,
    I read in your advert – How long will a eye test take ? – It depends on the patient, but a young, healthy person with no apparent problems should take around 20 minutes. What a load of crup – From siting down and putting my chin on the rest, to standing up to leave it took around 45 seconds, YES 45 seconds, So much for your professional standards,
    If I ever make the error of using specsavers again You may as well speed up blinding me and slit my eyes with a razor blade,
    I don’t know what my next move will be ,, As of yet. but you may notice , I AM NOT A HAPPY BUNNY.


Leave a comment