| https://twitter.com/sofology | |
| Complaint Email | general.enquiries@sofology.co.uk |
| Complaint Phone Number | 03444 818181 |
| Online Complaint Form | https://help.sofology.co.uk/en/articles/2164686-how-do-i-make-a-complaint |
| Head Office | Sofology, Ashton Road, Golborne, WA3 3UL, GB |
Sofology is one of the fastest growing omnichannel furniture retailers in the UK. Generally, from sturdy frames to supportive feet, almost all sofas contain elements made from wood – which poses a problem if the wood isn’t sourced ethically. Besides these traditional sofas have a bad impact on environment. For tackling this problem Sofology was established. The retailer aims to reduce the adverse impact of sofa industry on the environment by producing sustainable sofas. Most of the sofas of the retailer are made from sustainable and recyclable material. In addition, all of the sofas are super cozy and comfortable. Because of these reasons, sofas and other furniture items of the retailer are popular among Brits.
Products of the retailer include leather sofas, fabric sofas, recliner sofas, corner sofas, sofa beds, chairs, tables, cushions, rugs, lightning, and much more. The retailer has both physical stores and a website in the UK.
Also, the retailer has a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint against the retailer staff or any other related issue then you can do it through its website. You can connect with its customer support team via any of the following means.
- Via Phone
- Via Ticket Submission
- Via Visiting the Store
- Via FAQs
- Via our complaints service
How to Lodge a Complaint to Sofology
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging a complaint via phone, visit the customer services page of the website. On this page, you will find their phone number i.e., 03444 81 81 81.
Now pick up your phone and dial the given number. The lines are open from Monday to Sunday (08:30 am to 05:00 pm). Besides reaching them out by phone, you can also register your complaint via any of the following methods.
Via Ticket Submission
If you want to complain them via ticket submission then you can also send them a ticket detailing your complaint. The ticket option is present on the customer service page. For submitting a complaint ticket, you have to choose your desired category and then click ‘raise a query’ tab and a new form will open up where you have to enter your personal information and detailed complaint. After receiving your ticket, they will instantly get back to you.
Via Visiting the Store
Sofology has also physical stores across the UK and therefore you can always find a nearby Sofology store. You can also register your complaint by physically visiting any of its stores and having a direct conversation with the store’s manager.
Via FAQs
Though FAQs is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. The FAQs section is also present on the customer service page. Generally, it is recommended to read out this FAQs section before initiating any complaint process.
Besides all these means, you can also connect with the company via its social media accounts for keeping yourself updated regarding new products and promos. Links to all of its social media accounts are provided on the homepage of the website.
To Wrap it Up
Sofology is one of the fast growing sofa and furniture retailers in the UK and it has ensured multiple communication channels for its consumers for reaching out the competent customer support team of the retailer.
The service that I have had from Sofology has been shocking. I have brought sofa from them in 2019 November. i has an issue with it straight the way with the one side sinking in which was unpleasant to sit on. I then had the seating foam changed. I then started experiencing the same thing early this year. due to covid and my wife having a heart attack I found that it was not on the top of my list, hence the reason i did not report it sooner. I was told by the agent that they have been working al the way through Covid, which i found very poor empathy due to my wife condition. After the service engineer had been i was told it way natural wear and tear. this over a period of under 2 year how can one side, the side that is not used as much soften so much. with the side that is use so much more not soften much at all. then to be told that they would not look to do anything further. I have not even had the sofa for 2 years and to believe that one side would give in more then the other is hard to understand. i have been into two stores and was told they would hold it own for a lot longer. I feel very disappointed with the way I have been sold a product not serving its main purpose no more then 24 months. As per the customer service is a complete joke. Being told that a managers call is only a request and that he/she does not have to call back. I can not belive this is how this company can treat customers like this and feel its all .ok not even taking no accountablity to the customers. i feel so upset. This is the first time that had made a purchase from Sofology. This rely does not give be faith to refer to a friend or family. having to care for a wife that has underling heath issues and having a heart attack and a family member with cancer has put so much strain on my wellbeing, then to deal with this has been shocking. I Hpoe that some after reading this with understand my situation and look to resolve my complaint.