Sofology is one of the fastest growing omnichannel furniture retailers in the UK. Generally, from sturdy frames to supportive feet, almost all sofas contain elements made from wood – which poses a problem if the wood isn’t sourced ethically. Besides these traditional sofas have a bad impact on environment. For tackling this problem Sofology was established. The retailer aims to reduce the adverse impact of sofa industry on the environment by producing sustainable sofas. Most of the sofas of the retailer are made from sustainable and recyclable material. In addition, all of the sofas are super cozy and comfortable. Because of these reasons, sofas and other furniture items of the retailer are popular among Brits.
Products of the retailer include leather sofas, fabric sofas, recliner sofas, corner sofas, sofa beds, chairs, tables, cushions, rugs, lightning, and much more. The retailer has both physical stores and a website in the UK.
Also, the retailer has a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint against the retailer staff or any other related issue then you can do it through its website. You can connect with its customer support team via any of the following means.
- Via Phone
- Via Ticket Submission
- Via Visiting the Store
- Via FAQs
- Via our complaints service
How to Lodge a Complaint to Sofology
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging a complaint via phone, visit the customer services page of the website. On this page, you will find their phone number i.e., 03444 81 81 81.
Now pick up your phone and dial the given number. The lines are open from Monday to Sunday (08:30 am to 05:00 pm). Besides reaching them out by phone, you can also register your complaint via any of the following methods.
Via Ticket Submission
If you want to complain them via ticket submission then you can also send them a ticket detailing your complaint. The ticket option is present on the customer service page. For submitting a complaint ticket, you have to choose your desired category and then click ‘raise a query’ tab and a new form will open up where you have to enter your personal information and detailed complaint. After receiving your ticket, they will instantly get back to you.
Via Visiting the Store
Sofology has also physical stores across the UK and therefore you can always find a nearby Sofology store. You can also register your complaint by physically visiting any of its stores and having a direct conversation with the store’s manager.
Though FAQs is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. The FAQs section is also present on the customer service page. Generally, it is recommended to read out this FAQs section before initiating any complaint process.
Besides all these means, you can also connect with the company via its social media accounts for keeping yourself updated regarding new products and promos. Links to all of its social media accounts are provided on the homepage of the website.
To Wrap it Up
Sofology is one of the fast growing sofa and furniture retailers in the UK and it has ensured multiple communication channels for its consumers for reaching out the competent customer support team of the retailer.