| https://twitter.com/ShellEnergyHome | |
| Complaint Email | customer.service@shellenergy.co.uk |
| Complaint Phone Number | 867244791 |
| Online Complaint Form | https://help.shellenergy.co.uk/hc/en-us/articles/360001043898-How-do-I-make-a-complaint- |
| Head Office | York Road, London, England SE1 7NA, GB |
Our age is a powered age that is fueled by both renewable and non-renewable energy mix. Energy is not only the requirement of industry but our homes also need it as many of our home appliances require electric power. For addressing our energy needs, many energy companies have popped up in every country.
Shell Energy is one such energy company that operates across the UK. The company supplies cheap energy to both homes and businesses across the UK. Shell Energy was formerly known as First Utility and it is the seventh largest energy company in the UK. At present, it provides its cheap energy and gas to more than 700,000 active consumers and it has more than 2% share in the UK energy market. Shell energy supplies electricity and gas to its Brit consumers. It is headquartered in Coventry, UK. In addition to its energy products, Shell Energy also sells smart tech gadgets and broadband connections. Besides energy and broadband products, the company has enabled its Brit consumers to manage their accounts virtually by paying bills, tracking their energy profile, and sending them their meter readings each month, etc via its website.
Besides these amazing products and services, any of their consumers can also get in touch with the supportive and professional customer support team if they are having any query or want to file a complaint. Any of the company’s consumers irrespective of their physical location can connect with the customer support team via any of the following means.
- Via Phone
- Via Email
- Via Post
- Via Online Complaints Form
- Via our complaints services
How to Lodge a Complaint to Shell Energy
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘energy complaints’ and ‘broadband complaints’ tabs. Click your desired tab and you will be redirected to another webpage, where you will find their respective phone number. Pick up your phone and dial the given number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Email
In case, you don’t want to indulge in telephonic conversation or the lines are closed then you can alternatively email them your complaint. You can locate their email address on the complaints page. For your convenience, the email address is broadband.support@shellenergy.co.uk. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint. Unfortunately, the email option is available only for broadband complaints. Therefore you can’t complain about the energy product via this means.
Via Post
Still, you can write them a complaint letter. Their postal address is available on the complaints page. Shell energy has provided two separate postal addresses – one for energy complaints and the other for broadband complaints.
Via Online Complaints Form
Still, you can register your complaint via online complaints form. You will find the online complaints form on the energy complaints page. Just fill in this form with relevant details like your name, email, and complaint message. Once you have entered your name, email, and your enquiry, submits the form. After submitting the form, one of the representatives of the customer team will contact back as soon as possible. Unfortunately, the online complaints form is available only for energy complaints. Therefore you can’t complain about any of the broadband products via this means.
To Sum it Up
Energy is the basic requirement of our age and Shell Energy has not only fulfilled that need but also strives to facilitate its consumers by providing them multiple communication channels to connect with the company.