| https://twitter.com/serenataflowers | |
| Complaint Email | gdpr-request@serenataflowers.com |
| Complaint Phone Number | – |
| Online Complaint Form | https://support.serenataflowers.com/en/contact |
| Head Office | Birkirkara, NA – Malta, Malta |
Among all the seasons, spring is the most appealing because of its greenery and colorful flowers. Flowers always appealed human beings as they actually convey very special emotions to one’s loved and dear ones.
Fortunately, if you want to send flowers to your dear one or want to place them in your vase at home or office, you can now do it conveniently – thanks to online flower delivery companies. Serenata Flowers is one such online flower delivery companies based in the UK that delivers flowers to every corner of the UK. The company now gives you the ease of purchasing flowers online and gets them delivered to your doorstep with their natural freshness. You can shop flowers for every special occasion like Mother’s day, Father’s day, Birthday, on its website. Besides flowers, the company also offers gifts and cards.
Besides its fresh flowers, the flower company has also a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint against any issue then you can do it through its website. In addition, the customer team will tell you about new flowers, prices, and promo offers. You can connect with its customer support team via any of the following means.
- Via Online Contact Form
- Via FAQs/Help Center
- Via our complaints services
How to Lodge a Complaint to Serenata Flowers
You can complain via any of the above means but filing the complaint via online contact form is easy as it is an instant means of lodging your complaint. For lodging, a complaint via contact form, visit their website, and at the top of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage where you will find the ‘contact us’ button. Now click this button and a contact form will open up.
For contacting the team, fill the form with required details like your name, email address, contact number, order number, and the query. After filling the form, click send and your form will be submitted. As soon as they receive your query via online form, a member of the support team will get back to you for the resolution of your query.
Via FAQs/Help Center
Though FAQs/help center is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The flower company has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. Generally, it is recommended to read out this FAQs section before initiating any complaint process.
You can also get in touch with the support team of Serenata Flowers via their official social media accounts. The team will sort out your general inquiries via these social media platforms. Besides, you will also be updated regarding recently added products.
To Wrap it Up
Serenata Flowers is one of the expanding flower companies of the UK and it has also ensured multiple communication channels for its customers for reaching out the professional customer support team of the company.
Hello,
I received a surprise bouquet of flowers. Looks most like Starry Night. I was very disappointed as the leaves already were wilting and some of the blue flowers look very nearly ready for the bin. 4 white roses, 3 purple flowers, 1 lily and 3 red carnations. But a huge amount of green stems of which the leaves are not fresh looking. I think, the bouquet will not have a long life. However the thought was there. Perhaps they were waiting somewhere too long. I do not know but it is a shame. The long white stick seems the most beautiful in the bouquet.
Anyway, thank you. kind regards, liesbeth Ratcliffe. HAPPY NEW YEAR to all. x
I have now written to you TWICE complaining about the condition of the Orchids that were sent to me but, so far, have not even had the courtesy of as reply. Can you possibly get back to me asap. I am so upset and disappointed with your service and feel that I cannot now recommend you to my relatives and many friends.
I have now written to you TWICE complaining about the condition of the Orchids that were sent to me but, so far, have not even had the courtesy of as reply. Can you possibly get back to me asap. I am so upset and disappointed with your service and feel that I cannot now recommend you to my relatives and many friends. As I have commented to you before then why have you not contacted me??
Is it possible for you to reply to my earlier comments/complaint??
I am writing to you complaining about the Orchids that were delivered to me. I have now written to you THREE times but, so far, have not received a reply. Can you possibly give me a reason why you have not replied to me. Have you gone out of business?