It is a bit complicated to get a company to listen to your complaint and very hard to get your complaint resolved. At Scottish Power Company their target is to provide the best possible service to their electricity and gas customers. They provide top quality lines and wires for their supplies and they have very low rates of technical difficulties. The power and gas supplies are pretty much uninterrupted. If anything goes wrong in your supply and services you can always file a complaint to the customer services of the company and they give their best to deal with the issue.
The Scottish Power complaints process is rather simple. All you will have to do is follow a three-stepped procedure as the company suggests. More detailed information about those three steps is given below. The first step of the complaint is contacting the customer service of the company within 7 working days of the issue.
Contacting the customer service
The easiest way to contact the company is through the chat option in their complaint window of the official website. If they are unavailable on the chat you will still find some interesting articles on this page. You will also get online forms for your query and or complaint on this page.
If you are interested in talking with someone, you can contact customer support call centers on 0800 074 1985 this number. The centers are open from 8:30 AM to 7 PM on weekdays and from 8:30 AM to 1 PM on Saturdays.
The customer service will try to resolve your issue as quickly as possible. If they fail to do so, your issue gets assigned to a complaint handling specialist. You will be informed of this transfer as soon as it happens.
The specialist assigned to your complaint will make efforts to resolve the issue as soon as possible. You will be informed of every progress made. You will also receive a complaint resolution receipt after your complaint is resolved.
Taking it to the director of customer services
After you have gotten in touch and registered your complaint if the issue does not get resolved to your satisfaction then you can take it to the director by filling out a form available on their website. The director team for support will respond to you in 1-2 days. You will have to provide your complaint reference number here. This number is provided in any correspondence mail sent to you by the company.
Remember if you need to get in contact with the customer services during any stage of the complaint, all you will have to do is find the chat option on their website. So, filing a Scottish Power complaints will be easy to do now that you know the steps. Follow the steps and the customer services will listen to you and work with you. If you face any problems regarding your complaint let us know in the comments section.