| https://twitter.com/ScotRail | |
| Complaint Email | customer.relations@scotrail.co.uk |
| Complaint Phone Number | 0344 811 0141 |
| Online Complaint Form | https://www.scotrail.co.uk/form/customer-relations |
| Head Office | Atrium Court, 50 Waterloo Street, Glasgow, G2 6HQ, GB |
Since the advent of engines and automobiles, the transportation sector grew exponentially. With time, not only automobiles underwent innovation but also whole of the transportation sector was revolutionized. Now, one can book any sort of transportation mean that is sea, air, or ground from the comfort of his home – thanks to the advent of transportation companies.
Abellio Scotrail or popularly known as Scotrail is one such transport companies that operates trains in the Scotland, UK. In fact, it is the national train company of Scotland. It covers Scotland and Cumbria and operates more than 350 railway stations in these regions. On its official website, you can book online tickets. Besides sales of online ticket, the website also provides free access to live train times and railway stations information services.
In addition to its swift ground transportation, booking and other services, you can also get in touch with the supportive and professional customer support team of the company through its website. If you have any query or want to file a complaint against any issue then you can readily do it. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Email
- Via Post
How to Lodge a Complaint to Scotrail
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via email, visit their website and at the top of the homepage, you will find ‘contact us’ tab. Click this tab and you will land on contact page. Here you will find ‘make a complaint’ tab. Click this tab and their contact details including phone number will appear.
For lodging a complaint via phone, pick up your phone and dial the given number i.e., 0344 811 0141. Besides reaching them out by phone, you can also register your complaint via any of the following methods.
Via Email
If you want to connect them via email then you can also send them the email detailing your complaint. The email address is present on the complaints page. For your convenience, the email address is customer.relations@scotrail.co.uk. Once they get your email then one of the representatives of the team will get back to you soon.
Via Post
In addition to these contact options, you can also write them a complaint letter. Once they receive your letter, they will get back to you as soon as possible. Their postal address is available on their complaints page. For your convenience, the postal address is following.
Scotrail Customer Relations, PO Box 27129, Glasgow G2 9LH
Besides these diverse communication means, Scotrail has also online presence on social media platforms like Facebook and Twitter. Links to their official Facebook and Twitter accounts are provided on their website. If you connect with the customer team via Facebook or Twitter then they will respond you as soon as possible.
Summing it Up
Scotrail is a success story in the corporate world and like every successful business, Scotrail value its consumers and is therefore eager to listen out them via the multiple communication channels provided on its website.