Financial services are the most critical components of the current economic dispensations in every country of the world. And banks whether public or private are there to serve the respective publics vis-à-vis financial services.
Santander Bank is one such important bank that is serving the UK population and offers a range of financial services like current accounts, saving accounts, investing schemes, Insurance, loans and mortgages, online bill payment, and credit/debit cards facilities. The bank is owned by the Spanish Santander Group and it was established in 2010. Though it is owned by the Spanish business group but it has its own local management team. Now, the bank is one of the leading personal financial services bank in the UK. The bank has more than 14 million active customers with over 60 corporate business centers across the UK.
In addition to traditional banking services, the bank has kept an impressive innovative spirit and now it also offers internet banking and mobile banking.
Also, the bank has a helpful and supportive customer support team for the guidance of its customers. Whether you are living inside the UK or any other country of the world but if you are one of its customers then you can catch up with the bank’s support team seven days a week. And if you are facing any difficulty regarding any of its services or simply want to show your dissatisfaction by registering a complaint against the bank then you can readily do it through its website. You can connect with the bank’s customer services team via any of the following methods.
- Via Phone
- Via Live Chat
- Via Visiting the Branch
How to Lodge a Complaint to Santander
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number. Pick up your phone and dial the provided number for initiating the complaint process.
Once you are connected with a member of the customer support team then you will be asked of some private information for establishing your identity as the bank’s customer. After establishing your identity, you can register your complaint or can resolve your query. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Live Chat
In case, you don’t want to register your complaint via phone then you can connect them via Live Chat. You will find the Live Chat facility on the contact page of the website. Once you click the live chat option then a new window will open up where you have to enter your name, email, and other details. After entering the information, you are ready to connect with the professional team of the bank.
Via Visiting the Branch
Santander has more than 60 physical branches across the UK and therefore you can always find a nearby Santander Branch. You can also register your complaint by physically visiting any of its branches and having a direct conversation with the branch’s manager.
Though it is a traditional way of registering your complaint but it is the safest way of showing the bank’s staff your legitimate concerns.
Santander has ensured multiple communication channels for their consumers’ satisfaction. Use any of them if you need to get in touch with the bank.