Samsung Complaints

Twitterhttps://twitter.com/SamsungUK
Complaint Email[email protected]
Complaint Phone Number0333 000 0333
Online Complaint Formhttps://icomplaints.co.uk/submit-a-complaint
Head Office85 Challenger Rd #6th, Ridgefield Park, New Jersey, 07660, United States

Our age is age of appliances and portable gadgets. Thanks to multinational companies like Samsung that have made our lives comfortable and exciting by their smart electronic gadgets and appliances.  Samsung is a multinational brand famous for its smartphones and other portable gadgets. However, the brand also sells a range of products to its entire international as well as UK customers. Products of the brand include smartphones, tablets, monitors, watches, smart switches, mobile accessories, sound systems, TVs, cooking appliances, data storage devices, and much more.

Samsung Complaints

Like other regions and countries of the world, Samsung has also business operations in the UK. Besides, its physical stores, the brand is also maintaining its official website. Aim of the company is to make life of its consumers convenient and entertaining. The brand’s website is an effective means of maintaining two-way communication with its consumers. If you have any query or want to file a complaint then you can also do it through its website. You can connect with the customer support team via any of the following means.

  • Via Phone
  • Via Email
  • Via Online Chat
  • Via Visiting its Store

How to Lodge a Complaint to Samsung

You can complain via any of the above means but filing the complaint via phone is super easy as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0333 000 0333. Pick up your phone and dial the given number for initiating the complaint process.

Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Email

In case, you don’t want to call or the lines are closed then you can alternatively send them an email detailing your complaint. You will find their email address on the contact page. Besides, email you can also connect them via online chat.

Via Online Chat

If you want to connect them via online chat then you can do it as Samsung allows its customers to reach their customer support team via online chat. The online chat facility is available on the contact page of the site. You can engage in both video and text chat. Choose your desired mode of chat on the contact page for lodging your complaint.

Via Visiting their Store

Finally, you can visit any of your nearby Samsung store for registering your compliant. You can also register your complaint by physically visiting any of its stores and having a direct conversation with the store’s manager.

Besides all these means, you can also connect with the brand via its social media accounts for keeping yourself updated regarding new products and promos. Links to all of its social media accounts are provided on the contact page of the website.

Over to You

Samsung has provided diverse contact options and you can contact them through the multiple communication channels provided on their website. For more information please visit the following link 


Submit Your Complaint

1 thought on “Samsung Complaints”

  1. My partner and I purchased two Samsung Galaxy S21 Ultras yesterday (25/10/21) for £1588 (One Navy and one Black) The payment went through and we received an order number. We ordered through UniDays, used no additional discount codes and wouldn’t receive a free Galaxy Smart Tag as a result of this which was fine as you would receive if we hadn’t gone through Unidays.
    We noticed an email came through an hour later saying the order had been cancelled, with no reason as to why this was.
    My partner has been on live chat, on the phone to customer services and the store in Manchester, not to mention Twitter for countless hours now (at least 6/7hours) and we have gotten no-where.
    After another email exchange we received an email stating our order doesn’t comply with the Terms and Conditions even though we logged in through Unidays, added two phones to the cart and paid …
    ‘We take security very seriously at Samsung, not only to protect ourselves but also our valued customers, and your order has been deemed too high risk’ because we ordered through Unidays .. absolute shambles.
    We have proof of the order going through with the number, and proof of the transaction going through the bank, taking the £1588 out.
    We then receive another email stating that before we place another order, kindly call your bank to authorize your payment as well .. even though the money was taken out and Samsung reversed the order. Very bold to assume we will be placing another order at a minimum of £1838 which is a lot more than what we previously had paid.
    If anyone at Samsung can look into this issue, I can provide the order number and case number we have raised with the customer service team.
    Overall the service has been horrendous and very disappointing. We were both very excited to receive our new phones, as neither of us have been Samsung users before ( currently Apple and OPPO)

    Reply

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