Sainsbury’s Complaints

Complaint Email
Complaint Phone Number0800 328 1700
Online Complaint Form
Head OfficeSainsbury’s Store Support Centre, 33 Holborn, London, EC1N 2HT

Sainsbury’s was established in 1869 and it is now the second largest supermarket chains in the UK – Tesco is the market leader. Sainsbury’s is headquartered in Holborn Circus, City of London. The company is divided into Sainsbury’s Supermarkets Ltd (including convenience shops), Sainsbury’s Bank and Sainsbury’s Argos. With over 1420 shops across the UK and Republic of Ireland, Sainsbury’s is serving its UK and Irish consumers with pride since its creation.

Sainsbury’s is one stop shop for majority of the Brits as it offers diverse products. Products of Sainsbury’s include food items, recipes, groceries, energy products, gardening tools and related items, apparel items for men, women, and kids, footwear, homeware, banking services, and much more.

Sainsbury’s Complaints

Sainsbury’s has 16 percent of the UK market share and is the chief competitor of a Tesco and ASDA. You can shop both offline from its stores and online on its official website. Besides, if you have any query or want to file a complaint against the supermarket chain then you can also do it through its website. You can connect with its customer support team via any of the following means.

  • Via Post
  • Via FAQs
  • Via Help Center

How to Lodge a Complaint to Sainsbury’s

You can complain via any of the above means but filing the complaint via post is easy and effective. For lodging, a complaint via post, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their postal address. For your convenience, here is the postal address.

Sainsbury’s Store Support Centre, 33 Holborn, London, EC1N 2HT

Once they receive your complaint letter, they will contact you soon. Besides, reaching them out via post, you can also file your complaint via any of the following methods.

Via FAQs

Sainsbury’s has also a comprehensive FAQs section which can clarify maximum of your doubts, hence reducing the chances of complaints. Link to FAQs section is provided on the contact us page. After clicking the link, you will be redirected to another page where you will find helpful information regarding to deliveries, order placement, restricted products, payment issues, and the like.

Via Help Center

Still, if you have any query then you may seek help from Sainsbury’s help center. You can locate a link to the help center on the contact us page. After clicking the link, you will be redirected to another webpage. At this page, you can either search for your relevant query or can resolve your query related to any field i.e., shopping, delivery, payment, etc.

In addition to all of the mentioned communication means, Sainsbury’s has dedicated websites for its other business divisions like a separate banking website via which you can reach out the customer services team of the particular category. Besides, you can also find various phone numbers at the site that will help you to register and subsequently address your complaints.

To Wrap it Up

Sainsbury’s is the second largest supermarket chains in the UK and you can contact the chain at anytime through the multiple communication channels provided on their websites. For more information please visit the link

Submit Your Complaint

6 thoughts on “Sainsbury’s Complaints”

  1. Dear Sir/Madam
    Today I filled up with petrol at your Sainsburys Mansfield.
    Deciding to check my tyres I used the machine which took one pound on my card, but the machine would not start. Thinking I had done something wrong I tried again the machine taking a second pound on my card. I then gave up and used the Tesco machine on Nottingham road.
    My request is to have the money refunded to my card
    Yours Faithfully

  2. I wish to complain about the quality of Sainsbury’s products and product range that has deteriorated over the last 5 years or so. You advertise on television that you price match Aldi/Lidl. This may be so but with regards to meat the quality of the Sainsbury’s meat is far lower than Aldi and Lidl and well lower than Morrisons.
    You have also stopped selling fresh cooked meats in the Rice Lane branch and also small tins of vegetables. The quality of the hams is so poor that I now refer to the store as being equivalent to the old Kwik Save.
    Stephen Hampshire.

  3. We use your stores at North Cheam and Epsom regularly. .
    My wife has a food intolerance issue and we purchase Free From Lasagne and Spaghetti Bolognaise on a regular basis. We have been unable to obtain either of these products for several weeks. Can you please indicate when these products will return to the shelves. They are greatly missed
    Thank You
    Eric Hussey

  4. Today, 14th March 2022, I emailed Peter Griffiths CEO of Sainsbury’s Bank, to ask why it is impossible to talk to a human being at his company after having tried to get answers to my questions on line – after having posed a question I was just referred back to the on-line contact form.

    My emailed was returned as being undeliverable because I did not have permission to use that email address. If that is the case why is it shown on the bank’s web site?

    What a way to run a bank!!!

  5. What is happening with Sainsburys own brand incontinence pads?
    My mum has used these items for several years, but has found them increasingly scarce, the shelves may be full for one day & then they’re gone by the next day…
    Why aren’t the shelves regularly filled & why do we wait months before they’re ordered again? They are obviously very popular, so can I ask that you order many more REGULARLY insuring they don’t run out.

  6. Good afternoon

    It really is sad that I have to complain, this being my second one in so many months.
    Could you please tell me what is going on?
    I have never had to contact anyone about my deliveries before but over the last two weeks it has been poor!
    Last week, no substitution available for bread rolls, are you trying to tell me that a huge supermarket had no bread rolls in the building, this was a total inconvienience to us as we rely on you to deliver what we have ordered so we dont have to go to the supermarket every week. We pay for this privalage a sum of £80 per year.
    I also had a random packet of ciggaretts which was not the brand I have and never wanted, there was nothing on my reciept to tell me this.

    This week we had substitutes, also shorter life products, why are we paying full price for something that goes out of date the next day?
    We also ordered a mini egg corner pudding for our granddaughter as she is staying with us, you sent crunchie, which she will not eat, something else for the bin.

    I am seriously considering to do my shopping with another supermarket, we are approximately spending £200 per week, although you may not feel this is much, but in todays climate we feel this is quite a substantual amount.
    When are you going to look after your loyal customers? It seems to us that you dont really care.

    Kind regards
    Mr & Mrs Brimfield


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