Ryanair Complaints - iComplaints UK

Twitter	https://twitter.com/ryanair
Complaint Email	customerqueries@ryanair.com
Complaint Phone Number	0330 1007 838
Online Complaint Form	https://icomplaints.co.uk/submit-a-complaint
Head Office	Ryanair Head Office, Airside Business Park, Swords, Co Dublin, –, IE

Ryanair is an airline company based in Europe. It was founded in 1984 in Ireland and it has its current headquarters and operational base in Dublin. This European company has several sister airlines but Ryanair continues to be the largest part of Ryanair Holdings. Over the last few years, the company has worked with millions of international passengers. Ryanair is one of the low-cost airline companies in Europe. Therefore, national and international passengers prefer flying with Ryanair than any other European airline. The airline company has expanded very quickly and has over 300 aircraft.

ryanair complaints

Ryanair Airlines has often been criticized for the poor quality of customer service. Passengers have also revealed that the company often exacts heavy charges for minimal services. The airline had been repeatedly criticized in 2002 for poor treatment towards disabled passengers and the elderly. Several fake publicity campaigns have also been undertaken by the company in the past. However, in 2014, the new CEO Michael O’Leary tried to rectify some of these mistakes. He is dedicated to making this airline better and improving customer service options. This initiative by the CEO has already begun to change several things about the company. The airline services have improved since 2014 and the customer service section is now starting to take their jobs seriously.

How to File a Complaint against Ryanair

Chatbox

The best part about the Ryanair airline company is that they have a live chat box option. If you need any help with booking tickets, cancellation, or refunds, you can go to their “Contact us” section and click the ” ChatBox” option. Here you will be able to chat with someone from the customer service team. The service is available from Monday to Friday between 6.00 and 12.00 GMT, on Saturday between 8.00 and 18.00 GMT, and Sunday between 9.00 and 18.00 GMT.

Ryanair: Post or Email

You can also write a letter to Ryanair. Their postal address is PO Box 11451, Swords, Co Dublin, Ireland. Make sure you describe your problem adequately in the letter. Do not forget to mention your name, flight details, and contact details. You will receive a reply from the company within 15 business days.

You can also find a “Contact Form” on the website. Fill out the form and mention your problem. The form is available in the “Contact Us” section on their website. You will get a reply from the team within 3 to 5 working days.

Call Details

You can call Ryanair at 0330 1007 838. The phone lines are available from Monday to Friday, between 8:00 – 18:00 GMT, on Saturday, between 8:00 – 17:00 GMT, and on Sunday, between 9:00 – 17:00 GMT. Calling them is the easiest way to reach them and the quickest way to receive a solution.

Conclusion

The company has progressed a lot over the past few years. Help the company become better by informing them about the difficulties you faced and how they can improve their services.

Submit Your Complaint

REF Sheila Hopwood FR1122 21.11.2021

On Sunday 21st November 2021, my terminally ill, disabled elderly mother was left abandoned in Tenerife. I received a telephone call from her in an extremely distressed state. I could barely make out what she was saying to me due to her cries and gasps. I was absolutely appalled to discover that she had been treated in such disgraceful, callous manner.
Having arrived at the airport at 8.45am, she passed through check in and security assisted by a lovely young lady. Her wheel chair was tagged at 9.00am, stating that she would collected at 10.15am for her flight FR1122 Ryanair to Birmingham. She was asked not to leave the area, so after getting a hot drink and croissant she remained there.
At 10.15am, nobody had arrived so at 10.20am the first person that she questioned was a tall man who was passing her with another wheel chair and informed him that she had not been collected. His response was that someone would come to her. At 10.25, security guard in a grey uniform was her second contact. He went to speak to a male in a yellow top, who turned to look at my mother so she waved to signal that it was her who was waiting. At 10.30am, a small lady in a yellow top approached my mother and was the third person that she had a conversation with. My mother expressed her concern about the time. The lady told her that the plane had not yet arrived. At this point, my mother was confused and anxious and asked if it was delayed. The lady replied ‘yes’ and walked away.
By 10.40am feeling extremely anxious and frightened, the fourth person to spoken to was the lady that had initially helped my mother on arrival. She was passing my mother and stopped to speak to her. My explained that she had been informed that there was a delay, but had not received any further update or reassurance of a collection time. The lady made a call and left. At 10.45, yet another person, the fifth to encounter my mother approached her and stated that the plane had arrived on time, but that the gate was now closed and Ryanair were refusing to allow my mother to board the plane. At this point, my mother was distraught because other passengers were still boarding and she was told she could not. No explanation was offered.
Having made very reasonable effort to alert staff to the fact that she had not been collected, my mother was completely ignored and forgotten by at least four people. I am sure that you will agree that this is outrageous, particularly as she had requested and paid for special assistance!
Unfortunately, this was not the end of her horrific ordeal!
At 11.00am having being left behind, my sobbing mother was offered a 7.20pm flight and it was suggested that she waited in a lounge for over eight hours! There was absolutely no consideration given to the fact that she is in a wheel chair. This combined with her ill health made it impossible for her to do this. It was then suggested that she left and returned two days later for another flight. Having injections every seven days, which are vital to support her stamina and general health, this was not an option. By this time, the stress of the whole situation and lack of care and empathy resulted in her feeling totally exhausted and returning to her hotel to rest. Family in England did what they could to help, including having to arrange collection quite late at night form Manchester airport and take her home. This meant not being able to work on Monday morning at 5.00am for the person collecting her. Although, she should not have done, my mother felt guilty and worried about thi
This whole debacle caused my mother to be quite ill for several days after returning to England. She suffered with exhaustion and was confused and in additional, she suffered for several days from reflux. This was a result of not only the distress of the shambles at the airport, but the incredibly long and tiring day including travelling backwards and forwards from the hotel, that her body quite simply cannot cope with.
Since arriving home, more than two weeks ago, she has not received so much as a telephone courtesy call to enquire how she is or apologise for the shocking service received. I am absolutely appalled by this.
I would be very grateful if you can review this information and share your views on this matter. I look forward to reading your response including how you intend to address the incompetency of Ryan air and any staff that are responsible for this ordeal.
Kind regards

Jo Somogy

2 thoughts on “Ryanair Complaints”

Nadine McRoberts

November 5, 2021 at 12:27 pm

Hi there, I am just catching up on my case I submitted on Wednesday 27th October 2021. My case/ reference number is 12774891. Thank you.
Kind regards, Nadine McRoberts.
Jo Somogy

December 9, 2021 at 12:01 am

REF Sheila Hopwood FR1122 21.11.2021

On Sunday 21st November 2021, my terminally ill, disabled elderly mother was left abandoned in Tenerife. I received a telephone call from her in an extremely distressed state. I could barely make out what she was saying to me due to her cries and gasps. I was absolutely appalled to discover that she had been treated in such disgraceful, callous manner.
Having arrived at the airport at 8.45am, she passed through check in and security assisted by a lovely young lady. Her wheel chair was tagged at 9.00am, stating that she would collected at 10.15am for her flight FR1122 Ryanair to Birmingham. She was asked not to leave the area, so after getting a hot drink and croissant she remained there.
At 10.15am, nobody had arrived so at 10.20am the first person that she questioned was a tall man who was passing her with another wheel chair and informed him that she had not been collected. His response was that someone would come to her. At 10.25, security guard in a grey uniform was her second contact. He went to speak to a male in a yellow top, who turned to look at my mother so she waved to signal that it was her who was waiting. At 10.30am, a small lady in a yellow top approached my mother and was the third person that she had a conversation with. My mother expressed her concern about the time. The lady told her that the plane had not yet arrived. At this point, my mother was confused and anxious and asked if it was delayed. The lady replied ‘yes’ and walked away.
By 10.40am feeling extremely anxious and frightened, the fourth person to spoken to was the lady that had initially helped my mother on arrival. She was passing my mother and stopped to speak to her. My explained that she had been informed that there was a delay, but had not received any further update or reassurance of a collection time. The lady made a call and left. At 10.45, yet another person, the fifth to encounter my mother approached her and stated that the plane had arrived on time, but that the gate was now closed and Ryanair were refusing to allow my mother to board the plane. At this point, my mother was distraught because other passengers were still boarding and she was told she could not. No explanation was offered.
Having made very reasonable effort to alert staff to the fact that she had not been collected, my mother was completely ignored and forgotten by at least four people. I am sure that you will agree that this is outrageous, particularly as she had requested and paid for special assistance!
Unfortunately, this was not the end of her horrific ordeal!
At 11.00am having being left behind, my sobbing mother was offered a 7.20pm flight and it was suggested that she waited in a lounge for over eight hours! There was absolutely no consideration given to the fact that she is in a wheel chair. This combined with her ill health made it impossible for her to do this. It was then suggested that she left and returned two days later for another flight. Having injections every seven days, which are vital to support her stamina and general health, this was not an option. By this time, the stress of the whole situation and lack of care and empathy resulted in her feeling totally exhausted and returning to her hotel to rest. Family in England did what they could to help, including having to arrange collection quite late at night form Manchester airport and take her home. This meant not being able to work on Monday morning at 5.00am for the person collecting her. Although, she should not have done, my mother felt guilty and worried about thi
This whole debacle caused my mother to be quite ill for several days after returning to England. She suffered with exhaustion and was confused and in additional, she suffered for several days from reflux. This was a result of not only the distress of the shambles at the airport, but the incredibly long and tiring day including travelling backwards and forwards from the hotel, that her body quite simply cannot cope with.
Since arriving home, more than two weeks ago, she has not received so much as a telephone courtesy call to enquire how she is or apologise for the shocking service received. I am absolutely appalled by this.
I would be very grateful if you can review this information and share your views on this matter. I look forward to reading your response including how you intend to address the incompetency of Ryan air and any staff that are responsible for this ordeal.
Kind regards

Jo Somogy