Ryanair is an airline company based in Europe. It was founded in 1984 in Ireland and it has its current headquarters and operational base in Dublin. This European company has several sister airlines but Ryanair continues to be the largest part of Ryanair Holdings. Over the last few years, the company has worked with millions of international passengers. Ryanair is one of the low-cost airline companies in Europe. Therefore, national and international passengers prefer flying with Ryanair than any other European airline. The airline company has expanded very quickly and has over 300 aircraft.
Ryanair Airlines has often been criticized for the poor quality of customer service. Passengers have also revealed that the company often exacts heavy charges for minimal services. The airline had been repeatedly criticized in 2002 for poor treatment towards disabled passengers and the elderly. Several fake publicity campaigns have also been undertaken by the company in the past. However, in 2014, the new CEO Michael O’Leary tried to rectify some of these mistakes. He is dedicated to making this airline better and improving customer service options. This initiative by the CEO has already begun to change several things about the company. The airline services have improved since 2014 and the customer service section is now starting to take their jobs seriously.
How to File a Complaint against Ryanair
The best part about the Ryanair airline company is that they have a live chat box option. If you need any help with booking tickets, cancellation, or refunds, you can go to their “Contact us” section and click the ” ChatBox” option. Here you will be able to chat with someone from the customer service team. The service is available from Monday to Friday between 6.00 and 12.00 GMT, on Saturday between 8.00 and 18.00 GMT, and Sunday between 9.00 and 18.00 GMT.
Ryanair: Post or Email
You can also write a letter to Ryanair. Their postal address is PO Box 11451, Swords, Co Dublin, Ireland. Make sure you describe your problem adequately in the letter. Do not forget to mention your name, flight details, and contact details. You will receive a reply from the company within 15 business days.
You can also find a “Contact Form” on the website. Fill out the form and mention your problem. The form is available in the “Contact Us” section on their website. You will get a reply from the team within 3 to 5 working days.
You can call Ryanair at 0330 1007 838. The phone lines are available from Monday to Friday, between 8:00 – 18:00 GMT, on Saturday, between 8:00 – 17:00 GMT, and on Sunday, between 9:00 – 17:00 GMT. Calling them is the easiest way to reach them and the quickest way to receive a solution.
The company has progressed a lot over the past few years. Help the company become better by informing them about the difficulties you faced and how they can improve their services.