Financial services are the most critical components of the current economic dispensations in every country of the world. And banks whether public or private are there to serve the respective publics vis-à-vis financial services.
Royal Bank of Scotland headquartered at Edinburgh, Scotland; UK is one such important bank that is serving the UK population since 1727. No doubt, it is one of the oldest banks that is serving UK citizens mainly in the Scotland. The bank has almost 700 branches and most of these are located in the Scotland. The Royal Bank of Scotland or RBS is one of the retail banking subsidiaries of NatWest Group and deals in retail and commercial banking.
The bank offers diverse financial products and services like Current accounts, Credit cards, Savings, Investing, Mortgages, Loans, financing, Insurance, premier, personal, and business banking accounts and services. Besides, the bank has adopted modern banking techniques like internet banking and mobile banking.
Also, the bank has a helpful and supportive customer support team for the guidance of its customers. Whether you are living inside the UK or any other country of the world but if you are one of its customers then you can catch up with the bank’s support team via its official website. And if you have any query or want to file a complaint against the banking staff or any other related issue then you can also do it through its website. You can connect with its customer support team via any of the following means.
- Via Phone
- Via Post
- Via Online Form
- Via Visiting the Branch
- Via our services
How to Lodge a Complaint to Royal Bank of Scotland
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the top of the homepage, you will find the ‘help & support’ tab. Click this tab and you will be redirected to another webpage, where you will find several categories. Click your desired category and their phone number will appear. Pick up your phone and dial the provided number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can register your complaint or can resolve your query. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
You can write them a complaint letter. Their postal address is present on the support page of the website.
Via Online Form
Online form is another way of registering your complaint with RBS. In fact, it is the official way of lodging your complaint. For lodging complaint via online form, visit its support page and locate ‘make a complaint’ tab. Click this tab and you will be redirected to another webpage having online form. Complete the form with relevant details and then submit it. Soon, a customer support advisor will get back to you.
Via Visiting the Branch
Still, if you have any query then you may seek help from any of the nearest RBS Branch. You can locate all of your nearest RBS branches and their opening hours on the website.
Over to You
The Royal Bank of Scotland is one of the largest banks in the UK and it has ensured multiple communication channels for its consumers for reaching out the competent customer support advisors of the bank.