Do you have a car and loves long drive? If yes, then you may have possibly faced a broken car on roadside. What were your feelings with a broken car on the roadside? You may definitely have wished for an angel from heavens for helping you out with the situation. But in our age, we have angels in the form of car servicing companies.
RAC Limited or The RAC is one of such car services companies based in the UK. The company is headquartered in Walsall, West Midlands. Its principal services are roadside assistance and general insurance, and its subsidiaries include RAC Motoring Services Ltd, RAC Financial Services Ltd and RAC Insurance Limited.
The RAC has extensive presence across the UK as it maintains around 2,000 patrols that attend 2.8 million breakdowns each year; this includes overseas breakdowns with RAC Europe. The RAC covers eight million roadside assistance customers, with 2.2 million individual members and 4.5 million corporate customers. Their breakdown assistance centres operate 24/7, and deal with approximately four millions calls a year. Also, the company has a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint or any other related issue then you can do it through its website. You can connect with its customer support team via any of the following means.
- Via Phone
- Via Email
- Via Mobile App
- Via Post
- Via Online Dispute Resolution Platform
How to Lodge a Complaint to RAC
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage where you can find their contact numbers.
Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the company. Besides reaching them out by phone, you can also register your complaint via any of the following methods.
In case, you don’t want to indulge in conversation with the team then you can alternatively email them your complaint. You can locate their email address on the contact page. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint. In addition to email, you can also connect them via their mobile app.
Via Mobile App
RAC has also an interactive mobile app. You can download their app from both Google and Apple playstores. On this app, you can register your complaint as you can get instantly connected to a representative of the RAC support team via the app.
Still, if you want to register your complain via post then you can also write to them. Their postal address is available on the contact page of their website. For your convenience, the postal address is following.
Membership Customer Care, RAC Motoring Services
Great Park Road, Bradley Stoke
Bristol, BS32 4QN
Via Online Dispute Resolution Platform
Finally, you can also register your complaint via online dispute resolution mechanism. Goods or services sold online can also be submitted to the European Commission Online Dispute Resolution Service (“ODR”) via their website: http://ec.europa.eu/consumers/odr/.
The ODR is a platform which helps customers who have purchased goods or services online in the EU if a dispute arises. The ODR platform will send your complaint to a certified Alternative Dispute Resolution provider who works with the parties to solve the problem.
To Wrap it Up
RAC has also ensured multiple communication channels for its consumers for reaching out the professional customer support team of the company. For more information please visit this link