Primark Complaints

Twitterhttps://twitter.com/primark
Complaint Email
Complaint Phone Number
Online Complaint Formhttps://www.help.primark.com/hc/en-gb/requests/new
Head OfficePO BOX 644, Arthur Ryan House, 22 – 24 Parnell Street, Dublin, County / Dublin postal district Dublin 1, IE

Primark is a clothing, footwear, beauty, and homeware retailer that not only operates in the UK but also has business operations in other regions and countries of the world. It is headquartered in Dublin, Ireland and till now has over 380 stores across Europe and America. It was established in 1969 and was named then as ‘Penneys’. At first Penneys focused on food processing but now it also sells fast fashion products via its physical stores and online website.

Primark is one of the famous fast fashion clothing retailers in the UK. Products of the retailer include women’s, men’s, baby, and kids’ clothing, footwear, accessories, gifts, beauty products, sports gear, home ware goods, and much more.

Primark Complaints

In addition to its huge product catalog and fashionable products, you can also get in touch with the supportive and professional customer support team of the retailer through its website. If you have any query or want to file a complaint against the retailer then you can readily do it. You can connect with the customer support team via any of the following means.

  • Via Online Contact Form
  • Via Visiting its Store
  • Via FAQs/Help Center
  • Via our complaints services

How to Lodge a Complaint to Primark

You can complain via any of the above means but filing the complaint via online contact form is easy as it is an instant means of lodging your complaint. For lodging, a complaint via contact form, visit their website, and at the bottom of the homepage, you will find the ‘customer service’ tab. Click this tab and you will be redirected to another webpage, where you will find the contact form. Now, just fill the form with required details like enquiry reason, your name and email address, and complaint message.

After filling the form, click submit and your form will be submitted. The customer support team will get back to within 2 working days and will resolve your query. Besides reaching them out by phone, you can also register your complaint via visiting one of their stores physically.

Via Visiting their Store

You can also visit any of your nearby Primark store for registering your complaint. If you have any query about a particular store then visit that store directly and have a direct conversation with the store’s manager.

Via FAQs/Help Center

Though FAQs/help center is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. Generally, it is recommended to read out this FAQs section before initiating any complaint process.

Besides all these means, you can also connect with the brand via its social media accounts for keeping yourself updated regarding new products and promos. Links to all of its social media accounts are provided on the homepage of the website.

To Wrap it Up

Primark is one of the largest fast fashion and homeware businesses in the UK. And like every big business enterprise, Primark has ensured free communication between them and their consumers for listening out the consumers’ feedbacks and complaints.


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