Premier Property Lawyers is a body regulated by the Council for Licensed Conveyancers in the UK. They have a reputation for completing more cases than other conveyancers. In 2016, it hit the news for being the first-ever alternative business structure licensed to operate in the UK.
They offer direct conveyancing services as they excel in delivering personalized, trusted, and value-based services for all their clients. That’s why any dissatisfaction is taken seriously. You can complain or make a query directly to them through their website.
They use a third-party resolution tool to ease the process for them and their clients. Read ahead to know more about Premier Property Lawyers’ complaint policy.
What Is The Premier Property Lawyers’ Complaint Process?
In case of financial losses, distress, inconvenience, or detriment, you can complain to the Premier Property Lawyers. It can be an oral or even a written expression of your dissatisfaction. Here’s how you can file your complaint:
|Phone||0345 234 0240|
|Resolver||Go to the Resolver website to make a complaint|
|Headquarters Location||1 Frances Way, Grove Park, Enderby, Leicester, LE19 1SH|
- Phone Call:
You can contact Premier Property Lawyers customer care agent through their service number: 0345 234 0240. The call cost varies from place to place.
They are available 24×7 except on bank holidays. The customer care agent will help you lodge a complaint and clear any queries you have in the process. It will be recorded and duly noted if it’s a verbal complaint. You will receive the update on the complaint within 28 days.
You can call during business hours and report verbal complaints at these timings:
- 8 am to 8 pm on Monday to Thursday
- 8 am to 7 pm on Fridays
- 9 am to 4 pm on Saturday
- 10 am to 3 pm on Sunday
- Write To Them:
You can write to them at their head office: 1 Frances Way, Grove Park, Enderby, Leicester, LE19 1SH. Once the complaint reaches the head office, they will revert in 7 days and resolve the issue within 28 days.
You can also send an email to their ID – [email protected].
Premier Property Lawyers provide Resolver, a third-party customer care service for all their clients to resolve their issues and clear their queries. Resolver is a third-party mediator who acts as a free complaint resolution digital tool.
It helps British clients connect with the Premier Property Lawyer customer care agent. Resolver helps take up complaint emails and track the complaint process in precise steps. To make a complaint to Premier Property lawyers, you have to go through 4 stages:
- State your complaint case.
- Know your rights and get expected results and outcomes.
- Case details will need all information based on the case.
- Review your case and finally submit it.
You will get immediate confirmation notifications and updates as the issue gets resolved.
What Complaint Options Do Premier Property Lawyers Offer?
Premier Property Lawyers use Resolver to help the client navigate the right topic for the complaint. It will be easier to delegate and direct the issue to the right person, thus saving time.
The options are:
- Other issues
Every topic has its subdivisions, and you can select as you go. Finally, type your issue in the description and submit it. The organization will revert within 24 hours. As the problems get resolved, you will get constant updates on the process.