Post office is a retail post office company in the United Kingdom that provides a wide range of products including postage stamps and banking through its nationwide network of post-office branches. The company is originally owned by UK government investments. The company began in 1986. After the Post Office statutory corporation was changed to a public company, Royal Mail Group, in 2001, Post Office Counters Ltd became Post Office Ltd. The Post Office has a wide variety of services throughout the network of branches. Products and services available vary throughout the network; main post offices generally provide the full range of services.
On 27 November 2013, the government committed an additional £640 million of funding for 2015 to 2018 to allow Post Office Ltd to complete its network modernization. A number of bill payments can be accepted on behalf of a variety of organizations including utilities, local authorities and others. Business banking services are also offered for customers of twenty different UK banks, Services include balance enquiries, cash withdrawals, depositing cash and cheques, and giving change.
Now if you have specific post office complaints. Here’s what you can do.
- Call at: 0345 600 3210 (Till somebody picks up enjoy the free caller tune, and facepalm yourself).
- Write to: Post Office Telecoms Services, PO Box 14125, Selkirk, TD7 9AF (Your post office complaints will reach them someday, till then watch Bojack horseman)
- Email: [email protected] ( Eat, pray and love mate).
4)) It’s company policy to resolve all post office complaints within 10 working days.
In towns, post offices are usually open from around 09:00 to 17:30 from Monday to Friday and from 09:00 to 12:30 on Saturday. In some country areas, opening hours are much shorter, perhaps only four hours per week.
In some villages, an outreach service is provided in village halls or shops. There are also “mobile post offices” using converted vans that travel between rural areas.
Above all, they have a very easy complaint procedure, so you can’t expect your post office complaints to be processed within 5 days and somebody will get in touch with you and in the next 10 days you can expect your complaint to be resolved.
However, since post office Ltd provides various services, if your post office complaint is directed towards a specialized service, then you may very well go to their website and lodge a general complaint, mention your own details, and when somebody from the customer care department gets in touch with you. You can very well explain your problem verbally to them.
Anyway, since now you know what exactly to do if you have genuine post office complaints, follow the proper procedure and you can expect your problem to be resolved by them. If you have complaints regarding a specific service provided by the post office Ltd then you know what exactly to do, just remember you need to have some patience. Thank you for reading.