Pets at Home Complaints

Complaint Phone Number0800 328 4204
Online Complaint Form
Head OfficeStanley Green Trading Estate,Handforth, Cheshire SK9 3RN

Pets, Psychologists argue, relieve stress and add value to human life. Having a pet in this stressful age is one of the constructive and relaxing hobbies.  Pets at home is a UK-based pet retailer that has made acquiring a pet super easy as you can buy your favorite pet from its website via a click of your mouse and in the comfort of your home.

Besides pets, the retailer offers a range of pet products including food, toys, bedding, medication, and pets’ accessories. The site is a great online resource about pet advice and you can hire the best vets for your pets here. In addition, you can also benefit from its free nutritional consultations and expert pets insurance advice.

Pets at Home Complaints

Pets at Home have both online store and physical stores in the UK. Also, the pet company has a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint against any of the stores’ staff or any other related issue then you can do it through its website. You can connect with its customer support team via any of the following means.

  • Via Phone
  • Via Live Chat
  • Via FAQs
  • Via our services

How to Lodge a Complaint to Pets at Home

You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage where you can find their contact numbers.

Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the pet company. Besides reaching them out by phone, you can also register your complaint via any of the following methods.

Via Live Chat

The chat functionality is present at the bottom of both home and contact pages. You can initiate chat with an expert by clicking this functionality. Once you click this chat button, a new window will pop up. You have to fill details like your name, email, and subject complaint and after filling click ‘start chatting’. After clicking ‘start chatting’ tab you will be instantly connected with one of the experts from the customer care team of the company.

Via FAQs

Though FAQs is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. The FAQs section is also present on the customer services page. Generally, it is recommended to read out this FAQs section before initiating any complaint process.

Besides, you can also follow the official social media accounts of the pet company. By following these accounts, you can keep yourself updated of the recent pet trends and new arrivals.

To Wrap it Up

Pets at home is one of the most-liked pets business in the UK and it has also ensured multiple communication channels for its customers for reaching out the professional customer support team of the company.

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