|Complaint Email||[email protected]|
|Complaint Phone Number||0800 022 4040|
|Online Complaint Form||https://www.peabody.org.uk/about-us/our-performance/complaints|
|Head Office||45 Westminster Bridge Road, London,SE1 7JB|
Human beings have some basic necessities without which humans will struggle. Home or shelter is one of these basic necessities. Therefore, after food and security one must strive to acquire a shelter or home. For acquiring home or shelter many companies and associations have popped up in almost every country of the world.
Peabody Trust or popularly known as Peabody is one such housing association that operates in the London, UK. The association is present in London and the South East. In fact, it is one of the largest housing associations in England which was established in 1862 by a London-based American Banker named George Peabody. The housing association has more than 67,000 houses and about 1,55, 000 residents. The association offers sale and purchase of homes, affordable rented-houses, and support services like repairs, etc. Besides, the association also offers an extensive range of community programmes that focuses on regeneration.
In addition, the housing association is also having a supportive and helpful customer services team and if you want to either clarify about your query or want to complain about any of the related issue then you can reach out to the team via any of the following means.
- Via Phone
- Via Online Contact Form
- Via Post
- Via our complaints services
How to Lodge a Complaint to Peabody
You can complain regarding any issue via phone. Complaining via phone is instant and therefore effective. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find make a complaint link.
Click this ‘make a complaint’ link and you will land on another webpage having their phone number i.e., 0300 123 3456. For registering your complaint, dial the given number. Lines are open from 08:00 am to 08:00 pm (Monday to Friday) and 09:00 am to 01:00 pm on Saturdays. On Sundays and other closed holidays, this communication channel is not available. Besides phone, you can also lodge a complaint via online contact form.
Via Online Contact Form
The contact form is available on the complaints page beneath the phone number. It is an elaborate form and you have to fill in all the relevant details like your name, email address, your postal address, phone number, and reason of contact. After filling the form, submit it by clicking the submit tab present at the end of the form. Once they receive your form, one of the members will get back to you via provided email address for resolution of your query.
If you want to write a complaint letter then you can also write them. Their postal address is given at the complaints page. For your convenience, the address is given below.
Peabody, 45 Westminster Bridge Road
London, SE1 7JB
Peabody has also online presence on several social media platforms like Facebook, and Twitter. Links to their official Facebook, and Twitter accounts are provided on homepage of their website.
Peabody strives to facilitate its valued customers in every possible way so they have provided multiple communication channels for their customers to reach them out.