Peabody is among the UK’s most extended and most prominent not-for-profit housing organisation groups. It was founded 160 years ago.
The Peabody Group now manages approximately 104,000 homes and 220,000 clients throughout London and the Home Counties after a deal with Catalyst Housing in April 2022. They have 20,000 consumers that use the care and support services.
With so many customers and clients to take care of, there are instances when a few of the deals go wrong. There may be a situation where you are not satisfied or are treated rudely by Peabody associates.
What to do in such circumstances? How to file a complaint about your inconvenience? There are several ways to go on from here. Read on to know about the best ways to convey your grievance to Peabody customer support for a quick and fast resolution.
How To File A Complaint At Peabody?
There are several methods to pass your grievance to Peabody. Some of these ways are listed below:
| Methods | Details |
| Phone | 020 7021 4444 or 0800 022 4040(Call within official working hours) |
| Online | https://www.peabody.org.uk/contact-us/contact-peabody/complaint-or-suggestion/make-a-complaint |
| https://twitter.com/peabodyldn | |
| The Housing Ombudsman | Telephone: 0300 111 3000Post: Housing OmbudsmanPO Box 152, Liverpool L33 7WQEmail: info@housing-ombudsman.org.uk Website: www.housing-ombudsman.org.uk |
| Headquarters Location | 45, Westminster Bridge Road, London, SE1 7JB, United Kingdoms |
Via Phone:
A phone call is the quickest and hassle-free way of passing on your complaint. In this method, you need a phone and the consumer number of any Peabody office. The helpline numbers to contact Peabody customer care are 020 7021 4444 or 0800 022 4040.
Online Form:
This can be a tedious process of filing a complaint. You need a smartphone or a computer with an internet connection to file such a complaint. You need to visit: https://www.peabody.org.uk/contact-us/contact-peabody/complaint-or-suggestion/make-a-complaint.
Here fill in all the essential details and your email ID describing your concern. The support team of Peabody will contact you after verifying your issue.
Twitter:
If there is a severe delay in the resolution of a complaint or you encounter a decisive human rights issue, you can tweet your words to their official Twitter account. You can send your message to https://twitter.com/peabodyldn and wait for them to respond to your query.
The Housing Ombudsman
If you’ve followed all phases of the complaints procedure and are still unhappy with the answer, you have eight weeks to complain to the Housing Ombudsman. They will evaluate your objection thoroughly.
Since this is the last resort for your complaint, you need to be very careful in describing your concern here. Use this approach only if you’ve exhausted all other ways of complaint resolution. You can reach out to them in several ways:
Telephone: 0300 111 3000
Post: Housing Ombudsman
PO Box 152, Liverpool L33 7WQ
Email: info@housing-ombudsman.org.uk
Website: www.housing-ombudsman.org.uk
In Conclusion
The points given above will help you resolve any issue with Peabody. There have been occasions when their contractors’ quality of service has been disappointing. When this occurs, the consumer may be entitled to reimbursement.
Therefore, don’t shy away when describing your concern and give all the facts when filing a complaint.