Parcelforce Complaints

Parcelforce Worldwide or popularly known as Parcelforce is UK-based logistics and courier service. The service offers both UK and international parcel and courier services. It is a part of Royal Mail service and is its trading name for home as well as international parcel delivery and courier services.

It is headquartered in Milton Keynes, England. Parcelforce is in partnership with German Logistics Systems and operates almost all of Europe and beyond. Parcelforce is in direct competition with global delivery brands like DHL, DX Group, FedEx and UPS. The delivery service has an amazing website via which you can not only track your parcel in real time but can also get in touch with its supportive and professional customer support team. If you have any query or want to file a complaint then you can also readily do it by contacting the team. You can connect with the customer support team via any of the following means.

  • Via Online Web Form
  • Via Post
  • Via Twitter

How to Lodge a Complaint to Parcelforce

You can complain via any of the above means but filing the complaint via online web form is easy as it is an instant means of lodging your complaint. For lodging, a complaint via online web form, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find a link to the complain page. Click the link and soon you will land on the complaints page.

At the complaints page, the first option is to make a complaint via online form. You have to fill the form with details such as name, email address, contact number, parcel details, and your detailed complaint, etc. After filling the form submit it. After form submission, they will contact you and guide you through the complaint resolution mechanism. Besides reaching them out by online form, you can also register your complaint via any of the following methods.

 

Via Post

In case, you don’t want to submit your complaint online then you can alternatively write to them by post. You will find their postal address beneath the online form on the complaints page. For your convenience, the postal address is as following.

Parcelforce Worldwide, Correspondence Team

PO Box 486, Wakefield, WF1 9AG

Via Twitter

Still, if you want to connect them via Twitter then you can also Tweet them on their official Twitter account. But remember that your complaint Tweet must not exceed 280 characters. Once you tweet them, the Twitter team will instantly respond. The Twitter team is available Monday to Friday from 8:00 AM – 06: 00 PM.

Besides all these diverse correspondence options, you can also call the customer services team on their phone number i.e., 0344 800 4466. The phone number is provided on the contact us page and is meant for receiving general enquiries. Besides, you can also track your parcel in real-time on the tracking page of the website.

Over to You

Like its international competitors, Parcelforce is open to both positive and negative feedbacks from its consumers for upgrading its business operations. For more information please visit the following link https://www.parcelforce.com/help-and-advice/sending/problem-or-complaint

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