Established in 2006, Openreach is a functional division of BT plc’s telecommunication company. Openreach connects all the ducts, cables, cabinets and exchanges of almost all the homes and business in the United Kingdom. It has a great number of field telecommunication engineers that visit nearly 29.500 homes and offices for its customers. It has around. The engineers of this firm install and maintain the physical network between the telephonic exchange and the customer’s premise. There are 537 communications of providers of Openreach that pledge to maintain efficient network communication for its users in the whole of the UK.
Although Openreach has a very dedicated team to work on connecting the communicational lines but in any case, if the customers have a complaint or have a grievance to express then they can do it too. However, if you have a complaint with Openreach then they prefer you to first contact your communication provider so that they can connect you with them. Nevertheless, they are more ways to lodge complaints too.
Openreach Chat Complaints
As soon as you trace any problem related to your bill, service, and query about the engineer’s visit or up-gradation of fibre then the easiest option to communicate is via chat. You can choose to chat with Openreach by clicking on the icon on its page’s bottom right-hand side. The network provider’s virtual assistant Eive will question you regarding your problem as soon as you click on the chat option. Afterward, you will be provided with a form within the chatbox in which will have to fill up your complaint. Once you submit the form you will be responded by the firm to the earliest.
If there are problems related to damage in the underground cables, lose or dangling cables, damaged green cabinets, damaged telephone poles, missing manhole covers, personal injury due to the wiring then in such scenarios you can directly call the firm apart from expressing your grievance in the chat. Call at 0800 023 2023 to lodge your complaint. You can expect a sooner response after you have dialled the number.
Questions About Fibre Broadband
Openreach has answered the most commonly asked question in this section of its complaint policy. If you click on the “Questions about fibre broadband” option then you will trace most of the questions asked by the other users that might be your question too. They have briefly explained the questions related to fibre broadband. These questions are so well answered that you can also fix a problem related to the fibre of your broadband.
Crimes and Scams
Openreach also has provisions to deal with crimes and scams. If any suspicious activities are happening with your cable then contact Crimestoppers on 0800 555 111. Try to give in as much information as possible. If you get a suspicious call or mail in the disguise of Openreach asking for your bank details then refrain from providing so. Immediate report it to Fraud Action, which is UK’s national reporting centre for fraud and cybercrime.
Thus, Openreach has a great network for lodging complaints. It gracefully takes in all the complaints so that it can serve you better. Always keep in mind that if you have a complaint, contact with your communication provider first rather than the network provider which is Openreach.