|Complaint Email||[email protected]|
|Complaint Phone Number||161 509 3700|
|Online Complaint Form||https://icomplaints.co.uk/submit-a-complaint|
|Head Office||Manchester, United Kingdom|
The modern technological advances have added to our comfort and booking for your holiday plan is one of these technology-enabled comforts. Now, we can easily plan and select the cheapest and the most attractive tourist destinations for us.
On the Beach is one such online travel and tour platforms that was established in 2004. On the Beach Limited is an Accredited Body Member of On the Beach Travel Ltd. The online travel agent connects you with various third party suppliers of travel products (e.g. flight, hotel or transfer) and they process your flight bookings with the airline. Each product that you buy through this platform creates a separate contract between you and the supplier of that product.
Most of the On the Beach products are financially protected by the ATOL scheme. The online travel agent accepts a wide variety of payment methods like Visa Cards, American Express, Pay Pal, and Master Cards.
Also, the travel and tour broker has a helpful and supportive customer support team for the guidance of its customers. Whether you are living inside the UK or any other country of the world you can catch up with the company’s support team seven days a week. And if you are facing any difficulty regarding any of its travel products or simply want to show your dissatisfaction by registering a complaint against the travel operator then you can readily do it through its website. You can connect with the company’s customer services team via any of the following methods.
- Via Phone
- Via FAQs
- Via our services
How to Lodge a Complaint to On the Beach
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0871 474 3000. Now, pick up your phone and dial the provided number for initiating the complaint process. The travel brand has also 24/7 in-resort support and you can reach them anytime if you face any inconvenience while enjoying your trip.
The lines are open seven days a week. Besides reaching them out by phone, you can also clarify your general queries by reading out their comprehensive FAQs section.
Though FAQs is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. The FAQs section is also present on the contact page – you will find a link to the FAQs on the page. Generally, it is recommended to read out this FAQs section before initiating any complaint process.
In addition, on the Beach have also official Twitter, YouTube, LinkedIn, Instagram, and Facebook accounts. You can follow these official social media accounts for keeping yourself updated of the recent travel trends and its promo offers.
Over to You
On the Beach has ensured multiple communication channels for their customers’ satisfaction. Use any of them if you need to get in touch with the travel and tour brand.