Ofwat Complaints

Twitterhttps://twitter.com/Ofwat
Complaint Email[email protected]
Complaint Phone Number0121 644 7500
Online Complaint Formhttps://www.ofwat.gov.uk/regulated-companies/investigations/making-a-complaint/
Head OfficeCentre City Tower, 7 Hill Street B5 4UA Birmingham

Water is an invaluable natural resource that is growing increasingly scarce. Water supports every life-form on this earth and without water one would not imagine any life on this planet. To better manage this increasingly scarce resource, many water companies have emerged all over the globe. These water companies not only provide clean drinking water to their respective consumers but also help preserve water by promoting optimum utilization of fresh-water bodies.

But for supervising these water companies, governments around the world needed some mechanism so that the interests of both the companies and consumers are secured as well as this precious resource is not wasted as the world is increasingly getting drier day by day. Likewise, other governments, UK’s government enacted Ofwat – the water services regulation authority – to supervise the activities of these private water companies in the country. The water regulatory body was established in 1989. It was preceded by the office of water services. The governmental regulatory agency is headquartered in Center City Tower, Birmingham. Ofwat sets limits on water prices and sewerage services of private water companies and it also makes sure that resilient water supply and wastewater systems are enacted throughout the UK.

Ofwat Complaints

In addition to its amazing water regulatory services, the agency has also a wonderful customer support team. And any of its customers of any private water company can get in touch with the supportive and professional customer support team of the agency for the registration of their complaints. So, if you have any queries or want to file a complaint against any water company then you can readily do it via any of the following means.

  • Via Phone
  • Via Online Form
  • Via Post 
  • Via our complaints services

How to Lodge a Complaint to Ofwat

You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number. Now, just Pick up your phone and dial the given number for initiating the complaint process.

Once you are connected with a member of the customer support team then you can lodge your complaint and the agency employee will guide you through the resolution process of your complaint. Besides reaching out by phone, you can also file your complaint via Online Form.

Via Online Form

The online form option is available on the contact page. Upon clicking the link of this form, you will land on another webpage where you have to fill a detailed form. You will be required to enter your personal details like name, email, phone number, address, complaint details. Besides, you can also attach your supporting material like pieces of evidence, if any. Once you fill the form, just send it and they will soon contact you after receiving your form.

Via Post

Still, if you want to register your complaint via post then you can also write to them. Their postal address is available on the contact page of their website. For your convenience, the postal address is the following.

Ofwat, Centre City Tower, 7 Hill Street
Birmingham, B5 4UA, United Kingdom

In Summary

Ofwat secures the rights of ordinary citizens by empowering the customers of water companies to reach out the agency via the multiple communication channels provided via its website.


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