| https://twitter.com/octopusenergy | |
| Complaint Email | issueresolution@octopus.energy |
| Complaint Phone Number | 0330 808 1080 |
| Online Complaint Form | https://icomplaints.co.uk/submit-a-complaint |
| Head Office | 1 Upper James Street, London, England W1F 9DE, GB |
Our age is a powered age that is fueled by both renewable and non-renewable energy mix. Energy is not only a requirement of the industry but our homes also need it as many of our home appliances require electric power. For addressing our energy needs, many energy companies have popped up in every country.
Octopus Energy is one such energy company that operates in the UK. The company was established in 2015 as a subsidiary of Octopus Group. Octopus Energy Group is a UK-based renewable energy company that operates several renewable energy companies in the UK as well as in other countries of the globe. It is headquartered in London, England, UK. The company provides clean energy to its consumers as all of the energy of the company is generated from renewable sources i.e., solar, hydro, and wind. It provides its clean energy to both industrial and domestic sectors. In addition to its energy products, the company also offers amazing online services i.e., you can manage your account virtually by paying bills, tracking your energy profile, and sending them your meter readings each month, etc on their official website.
In addition to its energy products and related services, any of their consumers can also get in touch with the supportive and professional customer support team if they are having any query or want to file a complaint. Any of the company’s consumers irrespective of their physical location can connect with the customer support team via any of the following means.
- Via Phone
- Via Email
- Via Post
- Via our complaints services
How to Lodge a Complaint to Octopus Energy
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘complaints’ tab. Click this tab and you will be redirected to another webpage, where you will find several methods of registering your complaint. One of these methods is to lodge your complaint via phone. The given phone number is 0808 164 1088. Now just pick up your phone and dial the given number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. The lines are open from Monday to Thursday (09:00 am to 05:00 pm) and from 09:00 am to 04:00 pm on Fridays while the same is closed on weekends and other closed holidays. Besides reaching out by phone, you can also file your complaint via any of the following methods.
Via Email
In case, you don’t want to indulge in telephonic conversation or the lines are closed then you can alternatively email them your complaint. You can locate their email address on the complaints page. For your convenience, the email address is issueresolution@octopus.energy. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint.
Via Post
For lodging, a complaint via post, write a complaint letter and send it to them. On the complaints page, you will find their postal address. For your convenience, here is the postal address.
Octopus Energy Ltd, 2nd Floor, UK House, 164-182
Oxford Street, London W1D 1NN.
Final Thoughts
Energy is the basic requirement of our age. Octopus Energy has not only fulfilled that need but also strives to facilitate its consumers by providing them with multiple communication channels to connect with the company.
Account No A-O3D082D1
I wish to log a Complaint regarding my inability to get Octopus Energy to action request to have a gas meter repaired as it has not been operational since request for meter reading in February 2022, and I could not obtain. I have sent numerous emails and still awaiting an engineer to fix and no date on when this might take place. The last email sent I asked three questions 1:Gas Meter repair 2:Refund on excessive balance 3:Gave authorisation to deduct outstanding 3 month estimated monthly Gas payments from balance prior to refund prior to change in rates as from 1 April 2022. The only one that was referred to in response was 1: That it had been passed to someone else to respond and they would be in touch. 09/04/22 NO ACTION.
Can you please action above complaint.