Oak Furniture Land Complaints

Complaint Emailoflsocial@ofl.co.uk
Complaint Phone Number0800 440 2254
Online Complaint Formhttps://www.oakfurnitureland.co.uk/page/complaints.html
Head OfficeViscount Way,, South Marston Industrial Estate,, Swindon, Wiltshire SN3 4TN, GB

Oak furniture land is a British furniture retailer specializing in fully assembled furniture. The company began its operations in the year 2006 and by 2015 generated a revenue of £194m pounds, retail week listed Oak furniture land and ranked it 15th in the UK’s top 30 retailers by the proportion of online sales. By June 2020 Oak furniture land had become a household name in the United Kingdom with its outlets in almost seventy-eight locations, with just under twelve hundred employee’s Oak furniture land seems to dominate the furniture industry with its quality of products as well as their way of reaching out to their customers. But having said all of that it must be noted that not everyone will be satisfied, so how can you address the issue you are facing.

Down below is the list of things you may do to make an Oak furniture land complaint.

Oak Furniture Land Complaints

Lodging a Complaint through the Website:

If you want to lodge a complaint against oak furniture land, then please go to their website, there you’ll find some options, choose whichever seems fine to you.

Lodging a Complaint through Their Business Email:

Email lcustomerservice@oakfurnitureland.co.uk, you’ll instantly receive a reply from them.

Lodging a Complaint through Your Telephone:

Telephone 0800 440 2254 select option 2 and then option 2 again, Monday to Saturday between 9am and 6pm. Which is always helpful as if you think you need to vocally address the issue.

Lodging a Complaint via Post:

Customer Services, Oak Furniture Land Head Office, Unit 10d, Viscount Way, Swindon, Wiltshire SN3 4TN, you can write a letter to this address and can expect a reply from the customer services department soon.

You can also try to reach out to them online, oakfurnitureland.co.uk/contact. go to this website and raise your query.

Now let’s say even after that your problem still hasn’t been solved, rather it escalates, then you may have to change your approach. Here’s what you can do!

  • Let’s say, your Oak furniture land complaints are not solved to your satisfaction then you may contact Financial Ombudsman Service (FOS). This is a free, independent service for resolving disputes. But please be aware that the (FOS) will require the consent of the company to investigate the complainants.
  • Again, please remember that you have to do it within six months of the date on it, or else the (FOS) will not get the permission to investigate.
  • You can Contact (FOS) by Email: complaint.info@financial-ombudsman.org.uk
  • Or through their Website: www.financial-ombudsman.org.uk
  • You can even write to the Financial Ombudsman Service Exchange Tower London, E14 9SR.

To Conclude

Hence these are some of the ways through which you can successfully register your Oak furniture land complaints, and expect it to be resolved as soon as possible. You can directly contact them and state your issue or you can opt for an ombudsman who’ll resolve issues between you and the firm. We hope this article was helpful.

Submit Your Complaint

7 thoughts on “Oak Furniture Land Complaints”

  1. bought a leather three piece suite and got 5 year furniture guard as an extra £269.79 2 years ago. unfortunately the colour is coming off the back of one of the chairs and on having the insurers out was told they will not fix it as it is my fault because i have no hair and so it would be caused through the seat off my head. nobody said this when i got the insurance and was led to believed everything was covered. you cant even read the small print with glasses would never buy from oak furnitureland again and would certainly not get the insurance.

  2. I am Brian Patterson Lawson St Carlisle. I recently wrote to you regarding a small table we bought in August. I was looking forward to a reply could you please advise me. I still require my table

  3. Order Number ofl-7367508

    2 x Lowry Lamps


    I had the lamp shades delivered on the 19th January. The delivery team phoned an hour later to state they had not delivered the bases. I have waited for 45 minutes today trying to get through to Customer Services and 30 minutes on Sat. I have spoken to a store they can’t help. I have emailed the address above and it has been undelivered!!!!

    Will someone phone me please to resolve this issue

    Many Thanks

    Kind Regards


  4. i bought some furniture fro your shop in preston table and four chairs and a side anda nest of tableswe got two items but not the nest of tableswe have been waiting 7 months for them please can you sort something out for me mrs clare armstrong

  5. i have wrote to you about the furniture i have been waiting 7 months for i bought from the preston shop my post code is pr252eq but had no reply clare armstrong 01772454070


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