With everything happening virtually at the moment, phone connectivity and internet services are of utmost importance. So, telecom service providers have had to step up their game and deal with queries and complaints as fast as possible so that connectivity is seamless. Telecom service providers like O2 are doing their best to sort out customer issues in the quickest possible way. The key to doing that is having multiple channels of communication open for their customers and O2 is doing exactly that.
All the ways you can get in touch with O2 for answers to your telecom issues
A Well-Maintained Support Content Page
The support content page by O2 can be found on their website. It has answers to a lot of complaints O2 has had to tackle for their customers. The page is frequently updated and newer queries and solutions to complaints O2 has to face are posted there. You can look up the page and find out if the answer to your query has been posted there or not. If you do not find the answers and are looking to contact the customer service executives of O2 directly then you must use one of the methods mentioned below.
A Live Chat Option
There is also a live chat option to communicate your O2 complaints. It is the quickest way to get in touch with customer service executives from O2. Using the live chat option, you can communicate your O2 complaints to their customer service executive. The customer service executives will try to sort out your issue and will communicate the solution to you whenever it is done. This requires the least effort on part of the customer as all they have to do is type in their problem in the live chat box.
An Emailed Query
You can mail your queries and complaints to O2 through their website. Clearly state your issue and wait for them to revert. If you are unhappy with the resolution of your issue then there are still other things you can do.
An active Complaints Review System
Telecom service providers, O2 has an active Complaints Review System that is available for customers to use when they are unhappy with how their issue was resolved. They can write in through email or post and state why they were unhappy with the resolution of the problem. This can also be done if you do not hear back from O2 eight weeks after lodging your complaint.
Complaints with O2 can be registered through various media and they are generally answered quickly. If it is not answered or if you are not satisfied with the resolution of your issue then O2’s Complaints Review System can be used to make your dissatisfaction known. You can expect further means of resolution if you are unhappy with the way your conflict was resolved. Such an active and multi-way line of communication must be open for consumers to state the issues they are having with the product or service provided.