Npower Complaints

Our age is a powered age that is fueled by both renewable and non-renewable energy mix. Energy is not only the requirement of industry but our homes also need it as many of our home appliances require electric power. For addressing our energy needs, many energy companies have popped up in every country.

Npower or popularly known as npower is one such energy company that operates across the UK. The company offers both renewable and non-renewable energy solutions to Brits. It offers clean electricity and also provides gas to both homes and business. The company was established in 2000 with the name of Innogy plc but in 2016, it was renamed as Npower Limited.  In addition to its energy products, the company also offers amazing online services i.e., you can manage your account virtually by paying bills, tracking your energy profile, and sending them your meter readings each month, etc.

The company was an independent entity till December 2018. However in 2019, the UK energy giant EON acquired it and all its customers were shifted on a new website i.e., eonnext.com from its official website i.e., npower.com.

Npower Complaints

However, if you have an active complaint then the customer support of the Npower will resolve it. Also, you can still get in touch with its supportive and professional customer support team if you are having any query. You can connect with the customer support team via any of the following means.

  • Via Phone
  • Via Email
  • Via Post

How to Lodge a Complaint to Npower

You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘complaints’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0808 501 5200. Pick up your phone and dial the given number for initiating the complaint process.

Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. The lines are open from 09:00 AM to 05:00 PM from Monday to Friday and on weekends and closed holidays, this communication means is not available. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Email

In case, you don’t want to indulge in phone conversation or the lines are closed then you can alternatively email them your complaint. You can locate their email address on both the contact and complaint pages. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint. In addition to email, you can also connect them via post.

Via Post

In case, you don’t want to submit your complaint by phone or by email then you can alternatively write to them by post. You will find their postal address on the contact page. For your convenience, the postal address is as following.

E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England & Wales, No. 03782443.

Key Takeaway

Energy is the basic requirement of our age. Npower has not only fulfilled that need but also strives to facilitate its consumers by providing them multiple communication channels to connect with the company. For more information please visit the following link https://www.eonnext.com/unhappy

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