Now TV Complaints

NOW TV is a British subscription based over the top internet TV service operator. They have been in the business since 2012 and have a customer base all over Europe. It is famous for quality and exclusive services.

Now TV Complaints

NOW offers a range of services including both live streaming as well as video-on-demand services without any contracts. You can quickly pay a monthly fee on a pay-as-you-go basis. Their affordable and exclusive packages are their key selling points. 

Even though NOW is known for the best quality, there are instances when you are unsatisfied. You can easily complain to them and resolve your issue in no time. Read ahead to learn about their complaint process.

How To Make A Complaint To NOW TV?

Methods Details
Website Visit their official website
Bot Open the website to chat with the NOWbot
Headquarters Location NOW Customer Care, The Hub, 1st Floor, Grant Way, Isleworth, TW7 5QD
  1. Make Complaint On Their Website:

NOW offers a straightforward complaint process. You can first log in to their official website and click on complaints. Select either TV or Broadband and call based on your issue on the complaint page. 

Once you click the topic, it leads to a clear set of options, and you can select the required one. It offers instant resolution options. If you’re not satisfied even then, you can opt to complain.

You will get two options: Chat with an advisor or you can fill out the web form available. NOW agents will revert in 24 hours.

  1. Write To Them:

You can also write to their official office address: NOW Customer Care, The Hub, 1st Floor, Grant Way, Isleworth, TW7 5QD. They will write back in 7 days and try to resolve the issue as quickly as possible. 

  1. Phone Call:

NOW recommends you talk to their customer care agent to resolve any problem and get the issue rectified as soon as possible. Writing to them will take a longer time than getting in touch with them through chat or web form. 

  1. Chatbot:

You can also chat with the NOWbot online. Click on the “Get help quicker” option on the right bottom corner. You can also directly chat with the customer care agent and get an instant response. 

What Happens When You Register A Complaint?

At NOW TV, their team does all they can to provide you with the best solution for the situation and make sure your complaint is resolved to your satisfaction.

If you contact the NOW customer care agent or advisor, they will ask you the nature of the complaint and try to understand all the points you raise. They will gather all the details and evidence for the issue and try to resolve it on the call itself.

In case the issue takes longer or needs more time for investigation, the advisor will explain the process and notify how long it will take to be resolved. They will keep you updated on the matter and fix it as soon as possible.

When you write to NOW TV, the agent will consider all the points and evidence submitted and hold a thorough investigation. Ensure to write them your phone number. Once you raise the complaint, they will call and update you on the process and the results.

If the complaint is urgent, it is their priority, and they will instantly revert. They aim to respond and resolve the complaint within 10 days. Some complaints may take a longer time based on their nature and complexity. They will constantly update you on the process.

What Can You Do If You Are Unsatisfied With NOW’s Solution?

NOW TV aims to resolve every complaint with utmost care and to your satisfaction. But if you are not happy with their response, you can always contact them back. Explain clearly what you would like to do, and based on the situation, they will connect you to the higher management for better jurisdiction.

They also offer a feedback option to raise your points about your experience. They value feedback immensely. You can complain to them, and the advisor will instantaneously address the matter.

Leave a comment