| https://twitter.com/nextofficial | |
| Complaint Email | – |
| Complaint Phone Number | 0333 777 4510 |
| Online Complaint Form | https://zendesk.next.co.uk/hc/en-gb/requests/new |
| Head Office | Next Retail Ltd Desford Road Enderby Leicester LE19 4AT |
Next plc or popularly known as Next is UK-based clothing, footwear, beauty, and homeware retailer that not only operates in the UK but also has business operations in other regions and countries of the world. It is headquartered in Enderby, England and till now has over 700 stores across Europe, Asia, and the Middle East.
Out of its 700 worldwide stores, 500 stores are located across the UK and therefore it is one of the largest clothing retailers in the UK. Products of the brand include women’s and men’s clothing, footwear, accessories, gifts and flowers, furniture, beauty products, and sports gear. Besides, the brand also sells clothing and other items for girls, boys, and children. In addition to its huge product catalog, you can also get in touch with the supportive and professional customer support team of the brand through its website. If you have any query or want to file a complaint against the brand then you can readily do it. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Online Chat
- Via Email
- Via Post
How to Lodge a Complaint to Next
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone numbers. Next has provided separate phone numbers for every department. You can connect to the relevant department by calling on the specific number given on the contact page of the website.
Moreover, the brand has also mentioned the operating hours of each customer services team on the page. Besides reaching them out by phone, you can also register your complaint via any of the following methods.
Via Online Chat
In case, you don’t want to call or the lines are closed then you can alternatively chat with them online. You will find the online chat functionality beneath the phone numbers on the contact us page. Once you click the online chat tab then a new window will pop up where you have to enter your name and email. After entering the information, you are ready to connect with the brand’s representative via chat. Online chat service is only available between 7 AM to 11 PM seven days a week.
Via Email
Still, if you want to connect them via email then you can also send them the email detailing your enquiry or complaint via the contact form tab present beneath the online chat functionality at the contact us page. Usually, you will get a reply within three working days via this mode of communication.
Via Post
Finally, if you want to write about your complaint or query then you can write them a letter and send it to the provided postal address.
Next, Desford Road, Enderby, Leicester, LE19 4AT
Besides the above communication means, you can still clarify your doubts through the virtual chatbot. The bot will tell you about most of the general enquiries but for specific complaints, you will have to either call them, or email them, or chat with them, or write to them via post.
Wrapping it Up
Like every big business enterprise, Next has ensured free communication between them and their consumers for listening out the consumers’ feedbacks and complaints. For more information please visit the following link
I have had a next account for many years,recently I have become very disappointed,I placed an online order approximately 3 weeks ago for 2 petite dresses ,I received a text saying they will arrive the next day,then a txt apologising it will be a few days later, I still haven’t heard on the tracking it’s left the warehouse,then I decided to go to the new fossepark branch and low and behold they had a rail full I didn’t purchase one out of disappointment ,and still I haven’t had any more information,can you cancel this order as don’t want them arriving then I’ve got to organise the return . Thanks Mrs Sam halford