National Westminster Bank or popularly known as NatWest is one of the four big clearing banks in the UK. The bank was established in 1968 by the merger of National Provincial Bank and Westminster Bank. Since then it has evolved into one of the largest retail and commercial banks of the UK.
The bank has over 960 branches across the UK and it has more than 3,400 cash machines. Besides, the bank also offers 24-hour action line telephone and online banking services. Now, it has more than 7.5 million personal customers and 850,000 small business accounts. Because of its outstanding services, in 2017, it was awarded Best Banking App award in the British Bank Awards.
NatWest offers a range of financial services like current accounts, saving accounts, investing schemes, Insurance, loans and mortgages, online bill payment, and credit/debit cards facilities. In addition to traditional banking services, the bank has kept an impressive innovative spirit and it also offers internet banking and mobile banking.
Also, the bank has a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint against the banking staff or any other related issue then you can do it through its website. You can connect with its customer support team via any of the following means.
- Via Cora
- Via Social Media
- Via Post
- Via Online Banking
- Via Visiting the Branch
How to Lodge a Complaint to NatWest
You can complain via any of the above means but filing the complaint via Cora is easy as it is an instant means of lodging your complaint. Cora is the digital assistant of NatWest that is available 24/7 for helping you with enquiries relating to day-to-day banking. For initiating chat with Cora, visit their website, and at the top of the homepage, you will find the ‘help and support’ tab. Click this tab and you will be redirected to another webpage where you can find the Cora. Click Cora for initiating the online chat.
Besides reaching them out by Cora, you can also register your complaint via any of the following methods.
Via Social Media
You can also get in touch with the bank’s support team via their official social media accounts – the links are present on the website. The team will sort out your general enquiries but they won’t help you with any account specific complaints on the social media.
For lodging, a complaint via post, visit their website, and on the contact page, you will find their postal address. For your convenience, here is the postal address.
NatWest Business Banking
PO Box 16204, Birmingham, B2 2WP
Once they receive your complaint letter, they will contact you soon. The bank doesn’t respond to any online banking related queries by post and therefore you need not to file any online banking complaint by post.
Via Online Banking
Perhaps online banking is the most secure way of filing your complaint. For availing this communication means, you must have an account and have access to online banking services.
Via Visiting the Branch
Still, if you have any query then you may seek help from any of the nearest NatWest Bank Branch. You can locate all of your nearest NatWest branches and their opening hours on the website.
Besides, you can also reach out the team via NatWest app for registration and subsequent resolution of your complaints.
NatWest is one of the largest commercial banks in the UK and it has ensured multiple communication channels for its consumers for reaching out the competent customer support advisors of the bank. For more information please visit this link