National Savings and Investments (NS&I) Complaints

Complaint Phone Number0800 092 1286
Online Complaint Form
Head OfficeNS&I, Sunderland SR43 2SB

Financial services are the most critical component of the current economic dispensations in every country of the world. And banks whether public or private are there to serve the respective publics vis-à-vis financial services. Among all types of banks, savings banks are very significant for both individuals and governments. Savings banks help governments to raise funds for funding the governmental deficits while providing savings and investment opportunities for the citizens at the same time.

National Savings and Investments formerly known as Post Office savings bank was established in 1861 with the aim of providing savings opportunities to British citizens. In 1969, the name of the bank was changed to National Savings Bank, and in 2002; it was again renamed National Savings and Investments. Premium bonds and Green bonds are the signature products of National Savings and Investments. Now, it is a trusted savings bank in the UK as it has more than 25 million active customers and almost 9% of the UK’s debt is met by the funds of National Savings and Investments.

National Savings and Investments (NS&I) Complaints

Also, the bank has a helpful and supportive customer support team for the guidance of its customers. Whether you are living inside the UK or any other country of the world but if you are one of its customers then you can catch up with the bank’s support team via its official website. And if you have any query or want to file a complaint against the banking staff or any other related issue then you can also do it through its website. You can connect with its customer support team via any of the following means.

  • Via Phone
  • Via Email
  • Via Financial Ombudsman
  • Via our complaints services

How to Lodge a Complaint to National Savings and Investments

You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘get in touch’ tab. Click this tab and you will be redirected to another webpage, where you will find the ‘how to make a complaint’ tab. Click this tab and their number will appear. Now pick up your phone and dial the provided number for initiating the complaint process.

Once you are connected with a member of the customer support team then you can register your complaint or can resolve your query. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Email

In case, you don’t want to indulge in telephonic conversation or the lines are closed then you can alternatively email them your complaint. You can locate their email address on the complaints page. For your convenience, the email address is Once they get your email, then the customer support team will instantly connect with you for resolving your complaint.

Via Financial Ombudsman

In case, the National Savings and Investments don’t resolve your complaint then you can register your complaint directly with the Financial Ombudsman. The financial ombudsman is a governmental agency that looks into financial matters and resolves financial complaints. You can either visit the website of the Financial Ombudsman directly or can send the ombudsman an email at the email address provided on the complaints page of NS & I.

Final Thoughts

National Savings and Investments is one of the largest saving banks in the UK and it has ensured multiple communication channels for its consumers for reaching out to the competent customer support advisors of the bank.

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