National Express Complaints

Complaint Phone Number03717 818181
Online Complaint Form
Head OfficeNational Express House Mill Lane Digbeth Birmingham B5 6DD

Since the advent of engines and automobiles, the transportation sector grew exponentially. With time, not only automobiles underwent innovation but also whole of the transportation sector was revolutionized. Now, one can book any sort of transportation mean that is sea, air, or ground from the comfort of his home – thanks to the advent of transportation companies.

National Express Group or simply National Express is one such UK-based transport company that operates bus, coach, train and tram services. It is headquartered in Birmingham, England.  Besides UK, the company also operates transportation services in Ireland, United States, Canada, Spain, Portugal, Malta, Germany, Bahrain, and Morocco and long-distance coach services across Europe. The company was established in 1972 and since then it grew enormously and now it is a successful multinational business enterprise.

National Express Complaints

In addition to its swift transportation services, you can also get in touch with the supportive and professional customer support team of the company through its website. If you have any query or want to file a complaint against any issue then you can readily do it. You can connect with the customer support team via any of the following means.

  • Via Phone
  • Via Email
  • Via Social Media

How to Lodge a Complaint to National Express

You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0371 781 8181.

Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the brand. They are online from 09:00 AM – 05:00 PM, seven days a week. Besides reaching them out by phone, you can also register your complaint via any of the following methods.

Via Email

If you want to connect them via email then you can also send them the email detailing your complaint. The email present is present on the contact page of their website. Once they receive your complaint email then the team will respond you within two working days.

Via Social Media

National Express has also online presence on several social media platforms like Instagram, Facebook, and Twitter. However you can get in touch with the customer care team via Twitter and Facebook only. Links to their official Facebook and Twitter accounts are provided on the contact page of their website. If you connect with the customer team via Facebook or Twitter then they will respond you within one hour.

Besides these diverse communication means, you can also get help from FAQ section for clarifying your concepts about the company. Also, you can leave your feedback about the company on their website via the Feedback Option available on their website.

Over to You

So far, National Express is a successful business entity as it strives to move its consumers swiftly and conveniently. Like every successful business, National Express value its consumers and is therefore eager to listen out them via the multiple communication channels provided on its website. For more information please visit the following link

Submit Your Complaint

2 thoughts on “National Express Complaints”

  1. I pre booked a ticket to Plymouth on 5th November 2021, fro Liverpool to Plymouth on the 8am coach, I arrived well in time for the pick up, but found that they had changed the time from 8am on 16th December to 7 30,and had no contact details to let me know. To my shock and having no staff to speak with, I eventually spoke to a wonderful Lady called Ella, who worked in the same building, but for Merseytravel. She offeredto phone National Express on my behalf, and they changed the time to 10-55am, so I had to wait in coffee shops until then, and even then I did’nt get to my destination until around 10ish that evening totally exhausted. I think this is very unfair of National Express to not take any contact details from people. I hope to hear from you in due course. My name is Denise Edwards and my ticket number is UXH27112 ….. thank you.

  2. Hi I received your letter today offering me a half price ticket for another trip with National Express, unfortunately I won’t be travelling with the Company again, as I don’t book online, and we don’t have a desk in Mersey Travel anymore. As this is NE fault, as they had no contact details, and the coach I travelledon was the one that picked up in different places, I think it’s very unfair to offer a half price ticket. I would settle for a full refund if that’s ok, my case number is36592901, hope to hear from you in due course …… thank you.

    Denise Edwards.


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