| https://twitter.com/MoonpigUK | |
| Complaint Email | – |
| Complaint Phone Number | 0345 4500 100 |
| Online Complaint Form | https://icomplaints.co.uk/submit-a-complaint |
| Head Office | Herbal House, 10 Back Hill, London EC1R 5EN |
We, humans, are social creatures and therefore love to live in communities. For conveying our feelings and emotions to other community-members, we use various communication tools. And sending gifts and cards on special occasions to our loved ones is a way to communicate our affection, love, and respect to them. In the past, we use to create special cards by ourselves but now gift companies like Moonpig has made it more convenient to send gifts and cards to our dear ones.
Moonpig is a multinational online gifts and greeting cards Company that not only operates in the UK but it has also business operations in the US, Australian region, and in the Netherlands. The company has two brands Moonpig and Greetz. Moonpig was established some 20 years ago and now it is transformed into a gifts giant. In 2020, the company delivered over 50 million personalized cards, gifts and flower bouquets for over 12 million customers! The company offers flowers, gifts, and personalized greeting cards for almost every occasion – whether you need it for birthdays, mother day, or father day, or for any other special event.
Besides its website, the company also has a mobile app which you can download from both Google and Apple play stores. The company also has varied and amazing customers support services and it is also having a supportive and helpful customer services team. If you want to either clarify about your order or delivery or want to complain about any issue then you can reach out to the team via any of the following means.
- Via Live Chat
- Via Email
- Via App
How to Lodge a Complaint to Moonpig
You can complain via any of the above means but filing the complaint via Live Chat is quick, easy, and effective. For lodging, a complaint via Live Chat, visit their website, and at the bottom of the homepage, you will find the a chat tab. Click this tab and a new window will pop up. Now you have to fill in the necessary details like name, email, phone number, and reason of contact. Once you provide all these information then click ‘start chat’ and you will be connected with the customer support team instantly. The live chat facility is available from 09:00 AM – 05:30 PM, seven days a week.
Once you are connected with a member of the customer support team then you can tell him/her your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by live chat, you can also file your complaint via any of the following methods.
Via Email
In case, you don’t want to indulge in live chat or the facility is not available then you can alternatively email them your complaint. You can locate their email address on the contact page. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint. In addition to email, you can also connect them via their mobile app.
Via App
For contacting the support team via app, log into the app and locate ‘contact’ option. Then click this contact option and several communication means will show up. Choose your desired option to connect with the support team.
Wrapping it Up
Moonpig strives for facilitating its worthy Brit consumers in every possible way so they have provided multiple communication channels for their customers to reach them. For more information, please visit the following link. https://www.moonpig.group/contact-us/
Submit Your Complaint
hello i ordered flowers to arrive on Tuesday 28th for a special occasion, i had given you several days to arrange the delivery but Tuesday came and i had a message to say they were on there way and would be delivered between 11.08 and 13.08 this time came and went. then a message to say they would be delayed a little however the end of the day came and went. i messaged both yourself and the delivery center the Centre assured me that as sorry as they were they would arrive the next day but to be honest the special occasion had now pasted us by with out me marking it and looking like i did not care.
This was very distressing for me i messaged your live chat and explained on that the response i got was almost as upsetting as the lack of flowers JAMES i believe the person on the other end of the live chat came back with, oh must be lost do you want them resent or a refund . i am sorry but on any level this is just not on no empathy at all no consideration for my distress or that of the receiver just well what do you want this upset me as much as not having the flowers delivered. i have always found mooning to be an understanding company but this was below standard for any company who cares about their customer service. and i think JAMES may need to get some training in this field. very disappointed customer
Delivery was made today. TWO WEEKS before the scheduled date. AND…two thirds of the preaent was missing. MOONPIG IS FUCKING USELESS. I WILL NEVER USE THEM AGAIN
Not only are Moonpig useless, they are also extremely arrogant, try contacting them its impossible, I would pursue them in the small claims court, but they probably wouldn’t turn up.
Don’t ever use them.
Very unhappy as I came downstairs today and by chance used the front door which I never normally do and dont pass unless I am driving ut and found a lovely bunch of tulips which had been dumped there at some point. There was no water with them just bare stems and they were wilting badly. I dont know when they were delivered but I was only out for 35 minutes around 5 last night and if I was out when they arrived they should have been returned and delivered when I was in. Someone spent a lot of money on these and they will only last today. They were delivered to Catherine House, Millgate, Whaplode St. Catherine, Spalding PPE12 6sf so could you not only respond to me but find out who delivered and why on earth bare stemmed flowers did not have water with them. It was only chance that I went to the front door this morning or they would have been standing out there without water till 4 this afternoon. Very unhappy indeed.