Marks and Spencer Complaints

Complaint Email
Complaint Phone Number0333 014 8000
Online Complaint Form
Head OfficeWaterside House 35 North Wharf Road London W2 1NW

The massive British multinational retailer Mark and Spencer’s is a hub for producing classy and good quality items related to food, clothing, and home products. Listed on the London Stock Exchange and headquartered in London, the company has a huge influence over its users in the UK. Working through the years, it now has a total of 959 stores across the country. Among these, 615 stores sell only food-related products including it also has its food and clothing online delivery line. The main motive of Mark and Spencer’s is to serve everything under one roof. It is usually very true to its brand.

Mark and Spencer Complaints

Found in 1884 by Michael Mark and Thomas Spencer the company tries its best to serve the best to its customer. But in case if you have any grievances about utilizing its products then you are welcome to express it by complaining. Mark and Spencer’s have multiple ways to lodge complaints. It pledges to understand the grievances of its customers so that it can serve better the next time! So here are how you can easily complain to the company;

Complaining Through Online

This is one of the most user-friendly ways to complain or give feedback about their service. If you have any complaints regarding your current account, everyday savings account, and credit card, then you can use this medium. Customers who already have an account in Mark and Spencer can easily avail of this facility. Log in to your account and then go to the “Internet Banking” option and then click on the “My Messages” facility. From here you can write down your query or complaint.

Complaining by Visiting the Branch

This is probably the only way by which you can full-fledged ask out all your queries or even properly complain. Visit the nearest Mark and Spencer store and speak to the assigned members of their team. This will help them to completely understand your grievance so that they will be able to work on it.

Complaining by Call

You can also call at Mark and Spencer on 0345 900 0900 and complain. If they do not pick up your call then wait for 10 minutes and then call again. However, they will be calling you back within that period. I

Write Your Complaint to The Company

To complain to the company, you can write a formal letter to them. Their postal address is M&S Bank, PO Box 10565,51 Saffron Road, Wigston, LE18 9FT. While writing the complaint letter, feed in your name, address, postcode, and your mobile number.  They are supposed to reach out to you to the earliest once they receive your letter.

Complain Procedure for Special Customers

The company has a very thoughtful gesture for the people who are deaf or speech impaired. For them to complain, M&S has availed such people to use its British Sign Language video relay service that is available from 8 am – 6 pm. They can also text their complaint on 0345 300 1815. It is available from 7 am – 8 pm.

To Conclude

The complaint procedure for M&S is very efficient. Although they are supposed to respond to the earliest but in some cases, they do take 5 – 15 days to respond.

Submit Your Complaint

7 thoughts on “Marks and Spencer Complaints”

  1. The lastest tv adverts are appalling ie the farmed salmon.The actors are dreadful & the message to your customers are implausible.I am a new on line customer & this advert puts me off doing any business with yourselves.I am very surprised Marks & Spencer has stooped so low & proberly spent a lot of money on these advertisements.Disappointed John Lewis

  2. Bought an M & S road in the hole and it didn’t have the film on. Had to use it because we relied on it without meal. The use by date is 11/11/21 code 95/23YBL

  3. Sirs, I am so upset and angry/
    I have just had a majors brain Operation, Friend wanted to send me flowers that never arrived!!!!! Days later my children took me for a walk
    On the road was an M & S box for picked up the box , no flowers but there was a card in the box from friend to me personally.
    I have told so many people about this and one lady in Sth Africa was appauled she said she would send flowers and a flower token ????????????This has never happened
    I have spoken to so many people I am my wits end,
    Please reply to me a.s.a.p
    My email is

    By the way I was an M&S buyer in Baker Street Head Office

  4. I am hurt and angry!!
    I have just had a Brain Operation!!! .Friends of mine wanted to send flowers, however they never arrived. My children took me for a walk in Bushey, We were walking and saw an M&S box empty however when we looked in it there was a card from friends of mine addressed to me.
    I wrote, rang many times and one Lady suggested she sent me some flowers and a Voucher from South Africa.
    Needless nothing has arrived and Im extremely Upset..!!!
    I need to let you know that I was a buyer at Baker street
    Please let me have your commrets asap

  5. M&S thing that they are so good (their words not mine) that there is no easy way of making a complaint about their poor customer service. I think whoever designed the web page or any other search engine must have worked for the secret service at one time.

  6. hello we are pensioners & every week l buy a few ready meals we always enjoy them my husband lokes the steak casserole but last week a couple of bits of meat was chewy ,today we both had some fatty bits & chewy put me right off them now,they are not cheap it was good when getting to for £7 but now £3.70 each so not happy we go in brookfield cheshunt every saturday morning dont feel like it now shame but shouldnt have fatty meat in them not good enough,feel better moaning getting it off my chest,wont expect a reply was told u dont bother thanku mrs price en35ab

  7. i was hoping to contact M&S regarding their disabled facilities. Do you think there is a method available for this: even an other option for contact.
    Seriously where do you go for this.


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