Human beings have some basic necessities without which humans will struggle. Home or shelter is one of these basic necessities. Therefore, after food and security one must strive to acquire a shelter or home. For acquiring home or shelter many companies and associations have popped up in almost every country of the world.
L & Q which is short form of London & Quadrant Housing Trust is one such housing association that operates in the UK. The association is present in Greater London, the South East, East Anglia, and parts of the North West. In fact, it is one of the largest housing associations in England which was established in 1963. The housing association has around 1,20,000 houses and about 2,50,000 residents. The association offers sale and purchase of homes, affordable rented-houses, and support services like repairs, etc. It is headquartered in Stratford, England.
Besides, the housing association is also having a supportive and helpful customer services team and if you want to either clarify about your query or want to complain about any of the related issue then you can reach out to the team via any of the following means.
- Via Phone
- Via Contact Form
- Via our complaints services
How to Lodge a Complaint to L & Q
You can complain regarding any issue via phone is instant and therefore effective. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘send us a message’ tab. Click this tab and you will be redirected to another webpage, where you will find several categories like report a repair, make a complaint, etc.
Click ‘make a complaint’ tab and you will land on another webpage having their phone number i.e., 0300 456 9996. For registering your complaint, dial the given number. Besides phone, you can also lodge a complaint via contact form.
Via Contact Form
The contact form is available on the complaints page beneath the phone number. It is an elaborate form and you have to fill in all the relevant details like your name, email address, your postal address, phone number, and reason of contact. After filling the form, submit it by clicking the submit tab present at the end of the form. Once they receive your form, one of the members will get back to you via provided email address for resolution of your query.
L & Q has also online presence on several social media platforms like Facebook, and Twitter. Links to their official Facebook, and Twitter accounts are provided on both homepage of their website. You can follow these accounts for keeping yourself updates regarding the association’s activities and any new homes.
To Wrap it Up
L & Q strives for facilitating its valued customers in every possible way so they have provided multiple communication channels for their customers to reach them out. The association offers both homes for sale and affordable rented-houses and shelters and therefore almost everyone can get benefit from their online website.