| https://twitter.com/loveholidays | |
| Complaint Email | – |
| Complaint Phone Number | 01234 975 975 |
| Online Complaint Form | https://icomplaints.co.uk/submit-a-complaint |
| Head Office | Hammersmith, London, W6 8DA |
The modern technological advances have added to our comfort and booking for your holiday plan is one of these technology-enabled comforts. Now, we can easily plan and select the cheapest and the most attractive tourist destinations for us.
Love Holidays is one such UK-based travel and travel companies that can make your holidays memorable by planning and managing your holiday tours. The holiday packages of the company are short and long-haul beach holidays, city breaks, UK getaways, and other domestic travel destinations. Besides, the company also offers international touring services like you can book an international destination like Greek Islands, the Caribbean, and the Middle East, and much more for your holidays. And the good news is that you can pay the expenses of your holiday fun on monthly basis.
Love Holidays connects you with various third party suppliers of travel products (e.g. flight, hotel or transfer) and they process your flight bookings with the airline. Each product that you buy through this platform creates a separate contract between you and the supplier of that product. Most of the Love Holidays products are financially protected by the ATOL scheme. The online travel agent accepts a wide variety of payment methods like Visa Cards, American Express, Pay Pal, and Master Cards.
The company has also a strong online presence as it has an aesthetic official website. Any of its customers can visit the site for getting in touch with the professional customer support team of the company. If you have any query or want to file a complaint then you can readily do it via any of the following means.
- Via Phone
- Via Live Chat
- Via Post
How to Lodge a Complaint to Love Holidays
You can complain via any of the above means but filing the complaint via phone is easy and effective. For lodging, a complaint via phone, visit their contact page, where you will find their phone number i.e., 01234 975 975.
For lodging your complaint, pick your phone and dial the given number. The lines are open from 09:00 am to 05:00 pm – Monday to Friday while these are closed on weekends and other closed holidays. Besides phone, you can also register your complaint via any of the following methods.
Via Live Chat
The Live Chat option is also available on the contact page. You can resolve your query with this facility almost instantly. However, you can contact with the customer support team within working hours only. Live Chat is open from 09:00 am to 07:30 pm (Monday to Friday), 09:00 am to 05:00 pm (Saturday to Sunday), and 09:00 am to 05:00 pm (Bank holidays).
Via Post
In addition to these contact options, you can also write them a complaint letter. Once they receive your letter, they will get back to you as soon as possible. Their postal address is available on the contact page. For your convenience, the postal address is following.
The Legal & Compliance Department, love holidays
5th Floor, 3 Shortlands, Hammersmith
London, W6 8DA.
To Wrap it Up
Love Holidays is one of the popular travel and tour operators in the UK that is still expanding. And like every growing business, Love Holidays value its consumers and is therefore eager to listen out their customers via the multiple communication channels provided via its website.
Reference LOV2902043U
Holiday booked for 5 people with luggage included on the 18th Janaury 2022. On the 19th the luggage was changed with easyjet to 4 people. They provided proof the refund of £53.98 had been sent back to Loveholidays mastercard. Who has in return not refunded payment to my account, which I’ve requested on the many occasions. I was promised by their team this would be looked into two months ago, it is still ongoing 21.03.2022. There is constance repeated bad customer service even from staff concerning the siutation when calling, if you get through. You easily get through if you want to book another holiday no hold-ups there.
I booked a holiday on 4th March 2022 for 9th June 2022 for 10 days to Fuengirola Spain. I have received no holiday confirmation e-mail, no LOV reference number, therefore unable to manage my booking. I want to know exactly where we’re staying, what times our flights are (to enable us to book airport parking) etc. Love Holidays have taken 2 payments from our bank account, but still no email confirmation. Please can you check my e-mail address against the information you have and send all details as soon as possible.
Unfortunately I have rung constantly to be told by an answerphone message that I need my LOV reference, which I haven’t got.
I do not understand!!! I changed my flights and hotel but when I go to print the details out from manage my booking they are all incorrect, I have done the chat on line, called and nothing has been finalised
Can someone ring me please I want compensation for 2 days I missed off my 7 day break to tenerife sat on marble Airport floor for 5 hours being ignored by staff who shuck their shoulders when asked what’s happening with our plane.only for the same thing to happen on the way back no explanation no apologies either from u or Leeds and Bradford Air port 01924 827300
My partner booked a holiday for myself and him for Tenerife on the 27th of March the day before we tried to check in to Ryanair but was unsuccessful so decided to wait until we arrived at the airport, on arrival we were told that the email had been changed and was not incompatible with the reservation number and couldn’t be done. We paid had to pay £110 going out and £60 coming back even though we rang the customer service while we were on holiday they were no help. I find this very disappointing has the holiday had been paid for and was told at the airport that nothing could be done and wasn’t surprised has a number of passengers had the same problem. I will never book with loveholiday again and will tell everyone I can how bad they treat there customers.