In this information age, businesses have evolved into online giants. Lidl Stiftung & Co. KG, popularised as Lidl is one such giant online discount supermarket chain that has an impressive online presence. Lidl has over 10,000 stores across Europe and the United States as this German-based discount supermarket has quickly become a multinational entity since its launch.
The first store of Lidl in the United Kingdom was opened in 1994, and now Lidl has over 800 stores and thirteen regional distribution centers across Great Britain. Products of Lidl include food items, recipes, groceries, wine, beers, and spirits, flowers, pet products, baby products and toys, cleaning products, household goods, and health and beauty products.
Lidl has 5.9 percent of the UK market share and is the chief competitor of a similar German discount chain Aldi in several markets, including the United Kingdom. Though you can’t shop online at Lidl its website ‘lidl.co.uk’ is the principal mean of informing its customers of the latest products, and also it is an effective means of maintaining two-way communication with its consumers. If you have any query or want to file a complaint against the discount supermarket then you can also do it through its website. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Online Chat
- Via Facebook
- Via Contact Form
How to Lodge a Complaint to Lidl
You can complain via any of the above means but filing the complaint via phone is super easy as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the top of the homepage, you will find the ‘customer service & help’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0800 9777766. Pick up your phone and dial the given number for initiating the complaint process. You can call them from 8 AM – 8 PM Monday – Saturday and 9 AM – 5 PM Sundays.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Online Chat
In case, you don’t want to call or the lines are closed then you can alternatively chat with them online. You will find the online chat functionality at the bottom of the customer services page. Once you click the online chat tab then a new window will pop up where you have to enter your name and email. After entering the information, you are ready to connect with the supermarket’s representative via chat. Besides, online chat you can also connect them via Facebook.
If you have a Facebook account then you can also connect with the Lidl helpful customer support team via their official Facebook account.
Via Contact Form
Finally, if you want to write about your complaint or query then you can fill in the contact form provided on the customer services page of the website. After filling out the form, you have to send it through the provided email address. Once they receive your complaint, a rep of the customer support team will contact you for addressing your complaint.
Over to You
Though you can’t shop online via the website of Lidl still you can contact them through the multiple communication channels provided on their website. For more information please visit the link.