Ikea Complaints

Complaint Emailinfo@ikea.com
Complaint Phone Number0203 645 0000
Online Complaint Formhttps://www.ikea.com/us/en/customer-service/contact-us/
Head OfficeWitan Gate House 500-600 Witan Gate West Milton Keynes Buckinghamshire MK9 1SH

Ikea is one of the most renowned multinational conglomerates that sell ready-to-assemble furniture, home décor, kitchen products, and other home services. The multinational conglomerate has business operations in more than 30 countries. As of 2020, Ikea operates about 378 stores in these 30 countries.

Ikea is one of the largest wood users in the retail sector as it consumes about 1 percent of commercial wood globally. The multinational brand offers more than 12000 wood-related products to British as well as international consumers. It is one of the most attractive home décor and furniture shopping destinations for Brits. In addition to its huge product catalog, you can also get in touch with the supportive and professional customer support team of the brand through its website. If you have any query or want to file a complaint against the brand then you can readily do it. You can connect with the customer support team via any of the following means.

ikea complaints

  • Via Phone
  • Via Email
  • Via Virtual ChatBot
  • Via Post

How to Lodge a Complaint to Ikea

You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you have to select the desired store. On this page, you will find all Ikea stores that operate across the UK. Once you have selected the store, click on it and you will land on another page detailing email address and phone number of the store.

Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the brand. They are online from 07:00 AM – 08:00 PM Monday to Saturday and 07:00 AM – 07:00 PM on Sundays. Besides reaching them out by phone, you can also register your complaint via any of the following methods.

Via Email

If you want to connect them via email then you can also send them the email detailing your complaint. The email of the selected store is present alongside the phone number. The provided email address is ‘iks.cs.gb@ikea.com’.

Via Virtual ChatBot

You can also clarify your order details or can resolve simple queries by chatting with LATTJO – the virtual assistant of Ikea. LATTJO is available on the contact us page. He will readily help you out with your simple queries 24/7, seven days a week.

Via Post

Finally, if you want to write about your complaint or query then you can write them a letter and send it to the provided postal address.

Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH

And company number 01986283.

Over to You

Ikea is the largest commercial wood consumer worldwide because of its huge product catalog. Like every successful business, Ikea value its consumers and is therefore eager to listen out their consumers via the multiple communication channels provided on its website. For more information please visit the following link 

Submit Your Complaint

2 thoughts on “Ikea Complaints”

  1. I have been a loyal Ikea customer for over 20 years. Always been impressed with value for money and products. Even look forward to the restaurant meals. I now live in East Sussex and my nearest store is Southampton (1 hr and 1/2 driving). My wife and I attended the store on 27/07/21 made many purchases and on exit, each decided to have a “hot-dog meal. After queuing for 15 minutes when reaching the till we were advised that there was “no pickles nor onions available and that the inclusive soft drink was unavailable” I could have can of coke for additional cost! No apology, take it or not. Not at all impressed. I will reconsider visiting your store again.

  2. Whilst I understand and sympathise with stock problems the website provides consistently incorrect stock information. I recently checked availability of five items in Warrington store – all in stock. I travelled to the store only to find four items were not in stock!
    I have tried to purchase a microwave today. Three appliances were listed as ‘out of stock’.
    One ‘in stock’ at Warrington. However, when I tried to do ‘click and collect’ I’m advised that the appliance is not available in Warrington!!


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