Maintaining sovereignty and territorial integrity and then ensuring the welfare of the citizens are two of the fundamental goals of the modern states. For keeping a strict check on its performance, a government can successfully discharge the above-mentioned responsibilities. Providing accurate information on all of its affairs is an effective means of keeping an impartial check on a government’s performance. Knowing the value of information in our age, most of the governments have enacted various information departments.
ICO which is short form of Information Commissioner’s Office is a non-departmental body of the UK’s government which mainly concerns itself with upholding information rights. The body directly reports to the UK’s Parliament. The body ensures that all UK citizens have access to every government’s institution and project. Besides, the body ensures that every organization whether public or private meet their information rights obligations.
The regulatory body ensures the enforcement of Data Protection Act 2018 and the General Data Protection Regulation, the Privacy and Electronic Communications (EC Directive) Regulations 2003 across the UK; and the Freedom of Information Act 2000 and the Environmental Information Regulations 2004. It does so by;
- Regulations Enforcements
- Decision Notices
- Audits and Overview Reports
- Monitoring Reports
The information regulatory authority – ICO – also have a customer support team and If you have any information-related complaint against any UK’s organization or want complaint against ICO or want to speak with the support team of the authority then you can readily do it via its website. Anyone can connect with the support team of the body via any of the following methods.
- Via Phone
- Via Live Chat
- Via Visiting the Office
- Via iComplaints services (Link at the end of the article)
How to Lodge a Complaint to ICO
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the top of the homepage, you will find the ‘make a complaint’ tab. Click this tab and you will land on a new webpage where you can find the phone number i.e., 0303 123 1113.
Now, pick up your phone and dial the given number for registering your complaint with the support team of the information authority. Besides reaching them out by phone, you can also register your complaint via following means.
Via Live Chat
In case, you don’t want to register your complaint via phone then you can connect them via Live Chat. You will find the Live Chat facility on the complaint page of the website. Once you click the live chat option then a new window will open up where you have to enter your name, email, and other details. After entering the information, you are ready to connect with the professional team of the information body.
Via Visiting the Office
ICO has many regional offices across the UK and therefore you can always find a nearby ICO office. You can also register your complaint by physically visiting any of its regional offices and having a direct conversation with the office staff.
However, during this pandemic the authority encourages to lodge complaints via call or live chat to help control spread of the corona virus.
Over to You
ICO is good initiative of the UK’s government to help out both the governmental bodies and UK citizens. If you have any complaint regarding an organization’s information practices then contact ICO via the multiple means of communication available on its website.