Iceland Complaints

Complaint Email[email protected]
Complaint Phone Number1244 830100
Online Complaint Form
Head OfficeSecond Ave, Deeside CH5 2NW, United Kingdom

Food is the basic necessity of human beings so we must shop for it on a priority basis. Though you can shop for food items from everywhere as there are a lot of physical as well as online food business enterprises now more people are looking for virtual food businesses for their daily food requirements. Iceland Foods Limited is one such British supermarket chain dealing in food items besides other products.

Iceland Foods Limited or popularly known as Iceland is headquartered in Deeside, Wales. Iceland began its business operation in the UK in 1970 and 2021; it has now stores in more than 1000 locations across the UK. Iceland deals in both frozen and non-frozen food items and its products include vegetables, prepared meals, produce, meat, dairy, and dry goods. It is among one of the most renowned online supermarket chains in the UK.

Iceland Complaints

Besides in-store shopping, you can also buy online from the comfort of your home and your goods will be delivered at your home as the chain offers convenient delivery slots. Iceland has varied and amazing customers support services. The chain is also having a supportive and helpful customer services team and if you want to either clarify about your order or delivery or want to complain about any of the stores or any staff then you can reach out to the team via any of the following means.

  • Via Phone
  • Via email
  • Via Twitter
  • Via Post

How to Lodge a Complaint to Iceland

You can complain via any of the above means but filing the complaint via phone is quick, easy, and effective. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us/faqs’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0800 328 0800. Pick up your phone and dial the given number for initiating the complaint process. The lines are open 8 AM – 5 PM Monday – Saturday and 9 AM – 5 PM Sundays.

Once you are connected with a member of the customer support team then you can tell him/her your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Email

In case, you don’t want to call or the lines are closed then you can alternatively email them your complaint. You can locate their email address on your delivery note. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint. In addition to email, you can also connect them via their Twitter account.

Via Twitter

If you have a Twitter account then you can also tweet your query @IcelandFoods. This is the chain’s official Twitter account and the customer support team is equally eager to sort out complaints received via this channel.

Via Post

Finally, if you want to write about your complaint or query then write it on a piece of paper and then send it to the following address. Soon you will get a reply.

Customer Care, Iceland Foods Ltd.

Second Avenue, Deeside Industrial Estate, Deeside

Flintshire, CH5 2NW.


In Summary

Iceland strives for facilitating its worthy Brit consumers in every possible way so they have provided multiple communication channels for their customers to reach them out. For more information please visit the following link 

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