Struggling with a wrong or late order on Uber Eats? Here’s a comprehensive guide on how to lodge complaints and request refunds effectively.
How do I complain to Uber Eats and get a refund?
To request a refund, please use our Support request form. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission.
What happens when you complain about food on Uber Eats?
We’ll review the details of your issue and follow up accordingly. We may also need to inform the merchant of your report to help solve this issue.
Can you get a refund on Uber Eats if the food is bad?
We won’t be able to replace the order, but you may be eligible for a refund. Please contact us within 48 hours to get the best-possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.
Does Uber Eats respond to complaints?
Submit a question at help.uber.com/ubereats. If you submit a question, our support team will get back to you within 48 hours. You’ll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.