Modern homes can’t be without home appliances like dishwashers, washing machines, dryers, and refrigerators, etc. Though these home appliances are meant for our convenience but their maintenance becomes a problem especially when they are out of guarantee. But thanks to maintenance companies like Hotpoint Service that have added to our comfort by maintaining and repairing home appliances at our homes.
Hotpoint Service is a UK-based home appliances repairing company which repairs domestic appliances such as washing machines, refrigerators, dishwashers, cookers and tumble dryers. Besides, the company also service major brands including Hotpoint, Indesit, Cannon by Hotpoint, and Ariston, etc. In addition, Hotpoint Service also sells spare parts of these domestic appliances. The company has thousands of qualified technicians and engineers who are only one call away from you.
Besides, Hotpoint Service has varied and amazing customers support services. The company is also having a supportive and helpful customer services team and if you want to complain about any of the spare parts or any staff member then you can reach out to the team via any of the following means.
- Via Phone
- Via Live Chat
- Via WhatsApp
- Via our complaints servie
How to Lodge a Complaint to Hotpoint Service
You can complain regarding any issue via the phone number provided at the website. For lodging, a complaint via phone, visit their website, and at the top and bottom of the homepage, you will find the ‘contact’ tab. Click this tab and you will be redirected to another webpage, where you will find several categories like delivery, register an appliance, parts, and the like.
Choose your desired category and then click a sub-category. Upon clicking sub-category, relevant phone number along with availability hours will appear. Now just pick up your phone and dial the given number for instant contact with the support team. Besides reaching them out by their website, you can also file your complaint via live chat.
Via Live Chat
For lodging a complaint via live chat, click the ‘contact us’ tab present at the bottom of the homepage. Once you click the ‘contact us’ tab then you will be redirected to another webpage. At this new webpage, select your desired topic like repair booking, product advice, etc. After selecting your topic, you have to narrow it down to your specific query. Then a window will pop up that will contact several contact options like book online, WhatsApp, phone, and live chat. Click the live chat option and once you click the ‘chat now’ option then a new chat window will open up where you have to enter details like name, phone, and email. After entering your name, email address, and phone, click the ‘start chat’ button and now you can lodge your complaint.
Still, you can register your complaint via WhatsApp. For WhatsApp contact, visit the contact page and select your complaint category. Once you choose the category, a link to WhatsApp number will appear. Now, you have to send your complaint message via the given number. As soon as they receive your message, a member of the customer service team will get back to you.
Besides, these contact options, Hotpoint Service has official accounts on almost every major social media site. You can follow these for keeping yourself about the latest products and policies.
To Wrap it Up
Hotpoint Service strives for facilitating its valued customers in every possible way so they have provided multiple communication channels for their customers to reach them out.