Modern homes can’t be without home appliances like dishwashers, washing machines, dryers, and refrigerators, and other facilities. But at times these appliances and facilities become inconvenience when they break or malfunction. For resolving these issues, many home fixing companies have emerged all around the globe.
HomeServe is one such home-fixing company that operates across the UK. The company offers a range of home-fixing services like repairing home appliances, installing new appliances, fixing drainage and plumbing issues, installing gas and electrical covers, and other related services. Besides, the company has competent engineers and therefore offers a 12-month guarantee. Since its establishment, the company has served more than 1.5 million consumers.
Besides, HomeServe has varied and amazing customers support services. The company is also having a supportive and helpful customer services team and if you want to complain about any of the spare parts or any staff member then you can reach out to the team via any of the following means.
- Via Phone
- Via Live Chat
- Via Email
- Via Post
- Via our services
How to Lodge a Complaint to HomeServe
You can complain regarding any issue via the phone number provided at the website. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact’ tab. Click this tab and you will be redirected to another webpage, where you will find ‘send us complaint’ tab.
Upon clicking this send us complaint tab, you will be redirected to another webpage where you will find their phone number i.e., 0330 0247 999. Now just pick up your phone and dial the given number for instant contact with the support team. Besides reaching them out by their website, you can also file your complaint via any of the following methods.
Via Live Chat
For lodging a complaint via live chat, click the ‘contact us’ tab present at the bottom of the homepage. Once you click the ‘contact us’ tab then you will be redirected to another webpage. At this new webpage, click send us complaint tab. Click this tab and you will land on another page where you will find chat functionality. Click the live chat functionality and a new chat window will open up where you have to enter details like name, phone, and email. After entering your name, email address, and phone, click the ‘start chat’ button and now you can lodge your complaint. The live chat is available from Monday to Friday (08:00 am to 08:00 pm), Saturday (08:00 to 04:00 pm), and Sunday (10:00 am to 04:00 pm).
If you want to connect them via email then you can also send them the email detailing your complaint. The email present is present on the complaint page of their website. For your convenience, the email address is [email protected]. Once they receive your complaint email then the team will respond you as soon as possible.
Still, you can write them a complaint letter. Their postal address is available on the complaint page. For your convenience, their postal address is following.
Customer Relations Department
HomeServe Membership Ltd, Walsall, West Midlands WS2 7BN
Besides, these contact options, HomeServe has also a comprehensive FAQs section and you can clarify your general queries by reading its FAQs section prior to any complaint.
HomeServe strives for facilitating its valued customers in every possible way so they have provided multiple communication channels for their customers to reach them out.