| https://twitter.com/homebase_help | |
| Complaint Email | homebasehelp@homebase.co.uk |
| Complaint Phone Number | 0333 003 7084 |
| Online Complaint Form | – |
| Head Office | 500 Witan Gate, Milton Keynes MK9 1SH |
Homebase was established in 1979 in the UK. Since then it has expanded enormously and now it has more than 150 physical locations across the UK and Republic of Ireland. Homebase sells a range of home improvement goods and its products include Paint and décor, outdoor living goods, kitchen and bathroom products, gardening tools, and various DIY tools.
Homebase is one of the famous home improvement retailers in the United Kingdom that has partnered with many of the home décor and furniture brands. The online retailer offers its varied and amazing products and customer services via its official website. And if you are facing any difficulty regarding any of its products or staff or simply want to show your dissatisfaction by registering a complaint against the brand then you can readily do it through its website. You can connect with the brand’s customer services team via any of the following methods.
- Via Phone
- Via Email
- Via Visiting the Store
How to Lodge a Complaint to Homebase
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0333 003 7084. Pick up your phone and dial the given number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. You can call them from 09:00 AM – 06: 00 PM Monday – Sunday. The team is not available on Christmas Day and Boxing Day. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Email
In case, you don’t want to register your complaint via phone then you can send them an email also. You will find a link to their email address beneath the phone number on the contact us page. Once you click the ‘contact form’ then a new window will open up where you have to enter your name, email, postal address and your complaint details. After entering the information, you are ready to submit the form. After submission of the form, they will get back to you soon.
Via Visiting the Store
Homebase has more than 150 physical stores across the UK and therefore you can always find a nearby Homebase store. You can also register your complaint by physically visiting any of its stores and having a direct conversation with the store’s manager.
Besides all these means, you can also connect with the brand via its social media accounts for keeping yourself updated regarding new products and promos. Links to all of its social media accounts are provided at the contact page of the website.
Wrapping it Up
Homebase has ensured multiple communication channels for their consumers’ satisfaction. Use any of them if you need to get in touch with the brand.
I received my door on 16 June, which had to be returned because it had many defects. Its now 10th July and I still have not received a refund. I have emailed customer services many times still no answers, I feel fobbed off . I am truly disappointed with the experience I have with Homebase.