| https://twitter.com/Hermesparcels | |
| Complaint Email | hermessupport@myhermes.co.uk |
| Complaint Phone Number | 0330 333 6556 |
| Online Complaint Form | https://icomplaints.co.uk/submit-a-complaint |
| Head Office | Hermes Parcelnet Ltd Capitol House 1 Capitol Close Morley LS27 0WH |
Hermes is a French company that sells luxury fashion products. Hermes handbags are extremely famous all over the world. The company has quickly become famous not only in France but in several other countries. Today, Hermes has showrooms and shops in different cities all across the globe. They also make several other fashion pieces. You will also find towels, bedsheets, pillow covers, and blankets in Hermes shops. The brand promises to deliver high-quality products that will create a fashion statement while keeping you comfortable. This French designer company provides axing service in the showrooms. In some countries, you can also order online from the official website of the company.
Hermes respects customers and tries to solve every problem faced by customers. Their customer service executives are very helpful and understanding. They not only listen to the complaints carefully but also solve it as quickly as possible. They consider their customers very important and therefore, they have come up with several ways in which you can file a complaint against the company. The methods are:
Hermes Complaints Helpline Number
The company has a helpline number that you can call if you have a complaint against the company. The number is 0330 333 6556. You can find this number on their official website. They usually address the problem within 24 hours. However, you may have to wait to receive a solution to your problem in some cases. Executives usually ask you to describe your problem in detail before giving any possible solutions. They may ask a few questions in the process. Make sure you communicate with them properly and explain every detail carefully. If your call is not answered, wait for ten minutes before you call them back. You will
Hermes Complaints Email Address
The company has an email address. You can send them an email if you face a problem regarding Hermes products. If you want details regarding your delivery, do not hesitate to send them an email. Write down the problem in detail in the body of the mail. Their email id is hermessupport@myhermes.co.uk. You will receive an update on your problem within 24 hours and they will write back to you as soon as they have acknowledged the problem.
Legal Measures
The company also allows you to take legal actions in case things get out of hand. Since Hermes sells exclusive products worth a lot of money, it is natural that you may want to take legal measures against them. Usually, they are very cautious and do not allow things to escalate. However, if you do think that turning to the law is essential, you may do so and sue the company as you see fit.
Conclusion
Hermes is an excellent company and has made quite a name for itself in the fashion industry. They have very good services and you may not have to complain at all. However, if you do face any serious trouble, you may call them or send an email.
I HAVE PAID TWICE TO GET MY PARCEL COLLECTED AND NOW A BLOKE CAME AND SAID TO BIG FOR HIS CAR IT WENT IN MY CAR I WANT THIS COLLECTING I HAD TO PAY TWICE BECAUSE THE FIRST TIME IT DIDNT PRINT OUT FORMS
Hi this happened to me last June 2020, to find ten days later I had to pay a Ten pound top up, then they dropped the bomb shell, that my parcel was damaged, and I could not have it back.
And now I am still waiting on HERMES to compensate me, I cannot find my tracking number, only the card they gave me.
Getting in touch is impossible, I have more chance of breaking into a safe with a plastic spoon than, find out, what is happening.
201218-022414 [Incident: 201218-022414]
Reference: 201218-022414
Parcel ID: 5717890249325884
Subject: 201218-022414
I have sent numerous emails regarding a claim on insurance for an item damaged in transit.
I am not receiving any acknowledgement recently regarding the latest images of the damage sent.
I have emailed Martijn deLange this morning hoping to get his involvement in the investigation.
I do not wish to pay for an expensive phone line and your text messaging refuses to acknowledge calls I am trying to trace a parcel which has not been delivered My Address is junespector @hotmail.co.uk The parcel should have been delivered to Germany and last I heard it was delivered in Fulham Not very good service
You can contact Hermes and chatting on website of not answering repeat again your message give all information and you contact them on Twitter and email or non answer after you can contact resolver or ombudsmen solicitor is free for help you must keep all you evidence save good luck every one
SERIOUSLY I am sick of getting text saying I have missed my delivery – Never getting a card through the door and your messages giving barcode numbers which your ‘voice service HELPER’ does not accept.
I WORK FROM HOME I HAVE 2 VERY LOUD DOGS NO ONE HAS KNOCKED ON MY DOOR!!!!
HOW DO I GET THIS PARCEL as your codes do not match and more importantly how do I stop hermes delivering to me. I want to take out an official order. I am serious you have broken into my property so many time through a 6ft locked fence – broken it where you have forced it, broken my other property by throwing over the fence when force would not work and now stealing my stuff because you wont walk up the ally way to the front door.
Heres how to quit being nervous about what other gentlemen think.
I Have been awaiting a parcel delivery for a number of weeks. Last night 07.45 pm I RECEIVED A TEXT DATED 15/2021 CLAIMING THAT THEY HAD ATTEMPTED TO DELIVER MY PARCEL ON 16/06/2021 AT 10.05 am how wonderful they can time travel!!. TODAY NO SUCH DELIVERY ATTEMPT WAS MADE. AND TO ADD INSULT TO INJURY THEY WANT ME TO PAY FOR A REAARRANGED DELIVERY FEE NO I HAVE PAID ONCE I DO NOT REWARD ANY ONE WHO ATTEMPTS TO TAKE THE PROVERBIAL, THIS IS ONE FOR THE OMBUDSMAN ME THINKS
I had an email to ask me to verify my email address. Of course I did not. It said to contact customer services if necessary. The number given by Google had changed, I tried the new number which wouldn’t allow me to speak to anyone as I had no delivery number etc. (Of course not, I wasn’t expecting a delivery). I tried the online chat, after I had typed all this, and more, it told me there was an assistant available but I should pay £5 to do so. I think there was something about it being refundable and something else about paying £5 every month. I withdrew. Is this called customer service?
Ordered via M& next day paid extra delivery expected 3rd August now 6th and no parcel. Very disappointed.
will not us Herems again.
07836143903 M Jones kt190hl
Ordered via M&S next day paid extra delivery expected 3rd August now 6th and no parcel. Very disappointed.
will not us Herems again.
07836143903 M Jones kt190hl
2 parcels held by Hermes, both apparently have been delivered, but they have not, can not get in touch with Hermes because the tracking number I have been given by the sender do not match Hermes tracking numbers AAAAHHHGGG
Companies must NOT to use Hermes! Every time I get involved with them there are issues. Fake emails saying they have tried to deliver and literally no customer service – a chat function that doesn’t chat. Makes trying to actually get what you have ordered soooo difficult!
i have been waiting for a parcel since 9th december 2021,its now january 2022 and has not been delivered,why wont you reply to emails,all i want is some one to talk to but find it immposible,the tracking number is c00hha0106014887,please reply and let me know where it is
hermes recieved my parcel on the 9th of december after the retailer and i have sent several emails and phone calls ,weve received no response , the retailer is threatening legal action , the next day after waiting for 3 weeks saying it was in the local depot , then changed the tracking saying it had been delivered on the 17th of december the retailer and i have asked for proof of delivery with photo evidence and neither of us have received it so far it is now the 10th of january and these were home made christmas presents for myself and my family so you can imagine what a horrible christmas we had ,i will never use hermes again,disgraceful service