Haven Holidays Complaints

Twitter https://twitter.com/haven
Complaint Email info@haveninc.com
Complaint Phone Number 0333 202 5250
Online Complaint Form  
Head Office 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL

The modern technological advances have added to our comfort and booking for your holiday plan is one of these technology-enabled comforts. Now, we can easily plan and select the cheapest and the most attractive tourist destinations for us.

Haven Holidays is one such UK-based a chain of holiday parks that can make your holidays memorable by planning and managing your holiday tours and short breaks. It was established in 1964 and now it has more than 40 caravan parks across the UK. The company is headquartered in Hemel Hempstead, Hertfordshire, UK. The holiday packages of the company are camping holidays and touring, family UK breaks, weekend and short breaks, baby and toddler friendly holidays, summer holidays, half-term holidays, group holidays and beach holidays, etc. Most of the Haven Holidays products are financially protected by the ATOL scheme.

Haven Holidays Complaints

The company has also a strong online presence as it has an aesthetic official website. Any of its customers can visit the site for getting in touch with the professional customer support team of the company. If you have any query or want to file a complaint then you can readily do it via any of the following means.

  • Via Phone
  • Via Contact Form
  • Via FAQs
  • Via our services (link at the bottom)

How to Lodge a Complaint to Haven Holidays

You can complain via any of the above means but filing the complaint via phone is easy and effective. For lodging, a complaint via phone, visit their website and locate FAQs tab. Click this tab and you will be redirected to a new webpage where you will find Holiday Complaints tab. Click this tab and you will land on complaints page. On the complaints page, you will find phone number of every Haven caravan park.

For lodging your complaint, pick your phone and dial the given number of your desired park. Besides phone, you can also register your complaint via any of the following methods.

Via Contact Form

Still, you can register your complaint via contact form. You will find the contact form on the complaints page. Just fill in this form with relevant details like your name, email, and complaint message. Once you have entered your name, email, and your enquiry, submits the form. After submitting the form, one of the representatives of the customer team will contact back as soon as possible.

Via FAQs

Though FAQs is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. Generally, it is recommended to read out this FAQs section before initiating any complaint process.

For accessing its FAQs section, visit their website, and at the bottom of the homepage, you will find the ‘FAQs’ tab. Click this tab and you will be redirected to another webpage, where you will find their detailed FAQs.

To Sum it Up

Haven Holidays is one of the popular park operators in the UK that is still expanding. And like every growing business, Haven Holidays value its consumers and is therefore eager to listen out their customers via the multiple communication channels provided via its website.

Submit Your Complaint

7 thoughts on “Haven Holidays Complaints”

  1. i have logged via your comments form my disappointment that no one has contacted us since our return from a weeks break regarding our very bad experience that resulted in us cutting our holiday, we were verbally abused by a member of staff during our stay at golden sands lincolnshire

  2. Hi I have sent a texts about two weeks ago and not had a reply I went Blu dophin on June the 10 .I have books lots of holidays with haven over the years .but when you ring and done one say what do you what me to do about it is not good customer service .it was about me paying play and stay .but the large room was only open Friday and Saturday . because they say there was not many people in there .but you can us the small room room ,which I was not happy as it I didn’t what to sit on a room with kids .I went with my husband ,for a break as he not been well .you should inform people when there are booking that it will not be open .if I was told that ,I would have just booked a caravan

  3. Abslootly discusted paid extra for park tickets to then not get into entertainment coss its full so waited in a que with young kids for an hour still not to get in there should be a time limit or chance to book as now stuck in a caravan feom 6.30 pm with bored kids on what is supposto be a fun holiday ive never been so discusted we cut our break short

  4. We were on our 1st haven visit to Sandy Bay, and our van was dirty so not happy we had to clean everything to begin with.

    • I went to gala grand Blackpool on 18 September for a week 2023 when I went to check in the holiday did not exist the lady on desk said there was a different email address and phone number for me which did not exist I was told that our holiday was cancelled and money was forwarded back to my bank which when I check and bank manager looked too it had not so I’ve complained but not heard any thing yet’i like fool payed again cause my wife is disabled and waiting for heart transplant’they gave us a older carvan with no heating and it was cold and half things missing was not really suitable I just want to know how to go about this’i think you have to be very aware of people working from home cause of scams never thought this would happen to us as we are good customers of heaven and use them about three times a year yours sincerely Trevor Margaret

  5. £60 compensation offered is an insult when we have to deal with flooded caravan, dirty unclean caravans and faeces in a caravan that was supposed to be cleaned! All fake promises of someone will call you still waiting !


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