| https://twitter.com/HalifaxBank | |
| Complaint Email | complaint.info@financial-ombudsman.org.uk |
| Complaint Phone Number | 0345 739 4959 |
| Online Complaint Form | https://www.halifax.co.uk/contactus/how-to-complain/complain-online.html |
| Head Office | 6 Trinity Rd, Halifax HX1 2RG |
Banks are critical infrastructures that have enabled the financial services. As financial services are the most critical components of the current economic dispensations so are the banks. Halifax is one such banking brand that operates in the UK. It is the trading division of Bank of Scotland. In 2009, Halifax was acquired by Lloyds Banking Group.
The bank offers diverse financial products and services like bank accounts, Credit cards, Savings, Investing, Retirement plans, Wealth Management, Mortgages, Loans, Car finance, Insurance, Travel services, and Private Banking. Besides, the bank has adopted modern banking techniques like internet banking and mobile banking.
Also, the bank has a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint against the banking staff or any other related issue then you can do it through its website. You can connect with its customer support team via any of the following means.
- Via Phone
- Via Social Media
- Via Post
- Via Visiting the Branch
How to Lodge a Complaint to Halifax
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the top of the homepage, you will find the ‘help center’ tab. Click this tab and you will be redirected to another webpage where you can find the ‘contact us’ tab. Click this tab and you will land on the contact page. Here you will see your local contact numbers.
Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the company. Besides reaching them out by phone, you can also register your complaint via any of the following methods.
Via Social Media
You can also get in touch with the bank’s support team via their official Twitter and Facebook accounts. The team will sort out your general enquiries but they won’t help you with any account specific complaints on the social media.
Via Post
For lodging, a complaint via post, visit their website, and at the contact page, you will find their postal address. For your convenience, here is the postal address.
Halifax, PO Box 548, Leeds, LS1 1WU
Once they receive your complaint letter, they will contact you soon. The bank doesn’t respond to any online banking related queries by post and therefore you need not to file any online banking complaint by post.
Via Visiting the Branch
Still, if you have any query then you may seek help from any of the nearest Halifax Bank Branch. You can locate all of your nearest Halifax branches and their opening hours on the contact page of the website.
Besides, you can also reach out the team via Halifax app and in fact it is one of the safest means for resolving your complaints.
Final Thoughts
Halifax is one of the vibrant banking brands in the UK and it has ensured multiple communication channels for its consumers for reaching out the professional customer support advisors of the bank. For more information please visit this link
I have been banking with the halifax for a number of years, but that wiil change If I can’t use my online banking, because every time I attempt to log on to my account, my user name changes from lower case to higher case, therefore invalidating my log in, yes I could change my log in details but I would rather change my banking vacilities instead, so if this is not fixed please concider this as my regretful end to me and my wife using the halifax
I have been banking with the halifax for a number of years, but that wiil change If I can’t use my online banking, because every time I attempt to log on to my account, my user name changes from lower case to higher case, therefore invalidating my log in, yes I could change my log in details but I would rather change my banking vacilities instead, so if this is not fixed please concider this as my regretful end to me and my wife using the halifax