| https://twitter.com/GreggsOfficial | |
| Complaint Email | getintouch@greggs.co.uk |
| Complaint Phone Number | 08081 473 447 |
| Online Complaint Form | – |
| Head Office | Newcastle Upon Tyne, Newcastle upon Tyne, United Kingdom |
Greggs is a UK-based bakery chains that was established in 1939. It is headquartered in Newcastle upon Tyne, England. Since then it has witnessed a quick expansion and now it has more than 2000 physical locations across the UK.
Greggs is famous for its savory products such as bakes, sausage rolls, and sandwiches. Following are the popular products of Greggs.
- Drinks and Snacks
- Savories and Bakes
- Sandwiches and Salads
- Sweet snacks and hot food
Besides these products, the famous bakery chain also offers seasonal menus which include both drinks and snacks. The bakery chain is also having a great website and app. You can either visit any of its restaurants or can order your sandwiches or snacks online.
In addition to its delicious products, the company also maintains a website that is an effective means of maintaining two-way communication with its consumers. If you have any query or want to file a complaint then you can also do it through its website. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Feedback Form
- Via Post
- Via FAQs
How to Lodge a Complaint to Greggs
You can complain via any of the above means but filing the complaint via phone is super easy as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0808 147 3447. Pick up your phone and dial the given number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Feedback Form
In case, you don’t want to register your complaint via phone then you can contact them via feedback form. You will find a feedback form on the contact us page. Just fill in this form with relevant details like your name, email, and query. Once you have entered your name, email, and your enquiry, submits the form. After submitting the form, one of the representatives of the customer team will contact back as soon as possible.
Via Post
If you want them to write a complaint letter then you can easily do it. Their postal address is available on the contact page of website. For your convenience, the postal address is following.
Quorum Business Park, Newcastle upon Tyne,
NE12 8BU
Via FAQs
Though FAQs is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. Link to the FAQs section is present on both home and contact pages. Generally, it is recommended to read out this FAQs section before initiating any complaint process.
Over to You
The bakery chain has provided diverse contact options and you can contact them through the multiple communication channels provided on their website.
Hello,
today I went to greggs on Wheatley retail park, Wheatley Hall road Doncaster.
Which I have used before, I feel I need to raise this as I was disgusted by a staff member’s inability to interact with a young man with Down syndrome. During my time at the counter, the staff member Jake, proceeded to look at this young man and then serve the people behind him, and again when he had finished with those customers he went to serve those behind the downs young man again, at which I said, “ actually it’s this young man’s turn” Jake served him and stared at him while he was bagging the two muffins up, Jake continued to stare while serving him, which the young man body language showed he was uncomfortable, I believe Jake could do with some training on how to interact with people, especially with disabilities, as I know from your company ethos that you believe that committed to inclusive, honest respectful just part of staff roll but this should work both ways, the key here are inclusive and respectful, Jake did not show respect or inclusivity to this young man who was quietly waiting for his turn.
I just felt that this needed to be raised, as this should not have happened.
Regards
Kathryn