Great Western Railway Complaints

Twitterhttps://twitter.com/gwrhelp
Complaint Email[email protected]
Complaint Phone Number03457 000 125
Online Complaint Formhttps://www.gwr.com/help-and-support/making-a-complaint
Head OfficeFREEPOST RSKT-AHAZ-SLRH Plymouth PL4 6AB

Since the advent of engines and automobiles, the transportation sector grew exponentially. With time, not only automobiles underwent innovation but also whole of the transportation sector was revolutionized. Now, one can book and utilize any sort of transportation mean that is sea, air, or ground from the comfort of his home – thanks to the advent of transportation companies.

GWR or Great Western Railway is one such transport companies that operates trains in the UK. It was established in 1833 as British Railway Company which later transformed into Great Western Railway.  Its trains connect London with the southwest and west of England, the West Midlands, and most of Wales. Great Western Railway is also known as ‘Holiday Line’ as it takes people to English and Bristol Channel resorts in the West Country as well as the far southwest of England such as Torquay in Devon. Besides operating trains, the company also provides free access to live train times and railway stations information services via its website.

Great Western Railway Complaints

In addition to its swift transportation and related services, you can also get in touch with the supportive and professional customer support team of the company through its website. If you have any query or want to file a complaint against any issue then you can readily do it. You can connect with the customer support team via any of the following means.

  • Via Phone
  • Via Online Contact Form
  • Via Social Media
  • Via WhatsApp
  • Via our complaints services

How to Lodge a Complaint to Great Western Railway

You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their contact page and you will find the complaints tab.

Click this tab and you will land on another page where you will find their phone number i.e., 03457 000 125. Now pick up your phone and dial the given number for registering your complaint. Besides reaching them out by phone, you can also register your complaint via any of the following methods.

Via Online Contact Form

You can also register your complaint via online contact form. You will find the online contact form on the complaints page. Just fill in this form with relevant details like your name, email, and complaint message. Once you have entered your name, email, and your enquiry, submits the form. After submitting the form, one of the representatives of the support team will contact back as soon as possible.

Via Social Media

If you have a Facebook account then you can also register your complaint via Facebook. Social Media Team of Great Western Railway is available on Facebook from 07:00 am to 11:00 pm, seven days a week. Similarly, you can also get in touch with Twitter team of the company on Twitter. The Twitter team is available 24/7 that will resolve any of your queries instantly.

Via WhatsApp

You can also register your complaint via WhatsApp as the WhatsApp team of the company remains available from 07:00 am to 11:00 pm, seven days a week.

Besides these diverse communication means, you can also get help from FAQ section for clarifying your concepts about the company.

In Summary

GWR is a success story in the corporate world and like every successful business, GWR value its consumers and is therefore eager to listen out them via the multiple communication channels provided on its website.


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